Kaycie McDermott
Customer Service Specialist
Cookeville,TN
Summary
Dynamic customer service professional with extensive experience, excelling in inventory management and problem-solving. Proven track record of enhancing client satisfaction through effective sales techniques and meticulous order processing. Adept at maintaining operational efficiency while delivering exceptional service, ensuring accuracy in transactions and compliance with company policies.
Overview
9
9
years of professional experience
Work History
Order Specialist | Customer Service
HSN
04.2022 - 10.2023
- Delivered exceptional customer service by responding promptly to inquiries regarding order status and shipping updates.
- Processed incoming orders efficiently while verifying pricing and product availability.
- Managed multiple projects simultaneously, adhering to strict deadlines and maintaining operational efficiency.
- Maintained accurate records of transactions, including billing information and payment methods.
- Collaborated closely with sales team to enhance customer satisfaction during the ordering process.
- Reviewed customer orders for accuracy, ensuring all requirements were fulfilled.
- Streamlined call processes to improve response times and service quality.
- Ensured compliance with company purchasing policies throughout order processing.
Team Member | Driver
We Deliver
05.2020 - 01.2022
- Delivered exceptional customer service to enhance client satisfaction.
- Processed and verified orders to ensure accuracy and timeliness.
- Operated vehicle for transportation, adhering to all safety regulations.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
Sales Associate | ASM
Saffire Vapor
06.2018 - 11.2019
- Delivered exceptional customer service to enhance client satisfaction.
- Managed inventory levels to ensure optimal stock availability.
- Sold merchandise effectively, utilizing proven sales techniques.
- Arranged merchandise displays to maximize visual appeal and accessibility.
- Demonstrated goods and services, highlighting key features and benefits.
- Inspected merchandise for quality assurance prior to display.
- Processed payments via cash, check, and credit card, ensuring accuracy.
- Opened and closed store operations while delegating tasks efficiently.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
Cashier | Seasonal Sales Associate
Belk
10.2017 - 01.2018
- Arranged merchandise displays to enhance visual appeal and accessibility.
- Inspected merchandise for quality assurance and compliance with standards.
- Utilized computers to enter, access, and retrieve essential data.
- Maintained up-to-date knowledge of current sales and promotions.
- Recommended and assisted customers in locating desired merchandise.
- Processed payments through cash, check, and credit card transactions.
- Addressed customer inquiries to provide effective support.
- Managed inventory levels to ensure stock availability and organization.
Sales Associate | Cashier
AMC Highland 12
04.2017 - 09.2017
- Delivered exceptional customer service to enhance client satisfaction.
- Maintained clean rooms and work areas to uphold hygiene standards.
- Managed inventory levels to ensure availability of necessary supplies.
- Employed effective sales techniques to drive revenue growth.
- Processed payments via cash, check, and credit card accurately.
- Prepared and packed meals efficiently.
Sales Associate | Cashier
Kmart
04.2016 - 11.2016
- Arranged merchandise displays to enhance visual appeal and accessibility.
- Maintained up-to-date knowledge of current sales and promotions to inform customers.
- Utilized computers for accurate data entry, access, and retrieval.
- Recommended and assisted customers in selecting and obtaining merchandise.
- Received payments through cash, check, and credit card transactions.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Cleaned work areas to maintain a tidy and organized environment.
- Managed inventories to ensure optimal stock levels and product availability.
Seasonal | Sales Associate
Party City
09.2015 - 11.2015
- Arranged merchandise displays to enhance visual appeal and maximize customer engagement.
- Demonstrated products and services to educate customers and drive sales.
- Utilized computer systems for data entry, retrieval, and inventory management.
- Applied effective sales techniques to increase overall merchandise sales.
- Maintained up-to-date knowledge of current promotions and sales strategies.
- Recommended and located merchandise to assist customers in their selections.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Cleaned work areas and organized stock to maintain a professional environment.
Cashier | Team Member
KFC
11.2014 - 10.2015
- Delivered exceptional customer service across lobby and drive-thru areas.
- Maintained cleanliness of rooms and workspaces to uphold company standards.
- Managed inventory levels to ensure product availability and minimize waste.
- Utilized effective sales techniques to maximize revenue opportunities.
- Processed payments via cash, check, and credit card efficiently.
- Prepared and packed meals according to customer specifications.
Education
Livingston Academy
Livingston, TN05-2015
Skills
- Customer service
- Cash register operation
- Merchandise display
- Work area maintenance
- Inventory management
- Data entry
- Sales techniques
- Product recommendations
- Sales and promotions knowledge
- Time management
- Problem solving
Accomplishments
- 100hrs of volunteer work at the Livingston Regional Hospital.
- Graduated as a Tennessee Scholar.
- Was one of the top 10 salesmen at Saffire Vapor LLC of 2018 and 2019.
- Received the Creativity Award of my graduating class.
References
References available upon request.
Timeline
Order Specialist | Customer Service
HSN
04.2022 - 10.2023
Team Member | Driver
We Deliver
05.2020 - 01.2022
Sales Associate | ASM
Saffire Vapor
06.2018 - 11.2019
Cashier | Seasonal Sales Associate
Belk
10.2017 - 01.2018
Sales Associate | Cashier
AMC Highland 12
04.2017 - 09.2017
Sales Associate | Cashier
Kmart
04.2016 - 11.2016
Seasonal | Sales Associate
Party City
09.2015 - 11.2015
Cashier | Team Member
KFC
11.2014 - 10.2015
Livingston Academy
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