Kaycie Scanlon
Pittsburgh,PA
Summary
Dedicated professional with strong customer service skills and attention to detail. Proven ability to enhance guest experiences in fast-paced environments.
Enthusiastic host and server with experience in team collaboration and effective communication. Known for maintaining high standards of service, ensuring guest satisfaction, and training new team members to uphold exceptional service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Family and Patient Concierge
UPMC Shadyside Hospital
Pittsburgh, PA
12.2024 - 04.2025
Host
Eat N Park
Pittsburgh, PA
10.2024 - 01.2025
- Greeted and welcomed guests upon arrival at the dining establishment.
- Managed seating arrangements to optimize guest flow and service efficiency.
- Provided guests with menus and informed them of daily specials.
- Maintained cleanliness of the host area and dining entrance.
- Answered phone calls to take reservations and respond to inquiries.
- Collaborated with servers to ensure timely table turnover and guest satisfaction.
- Assisted in training new hosts on procedures and customer service standards.
- Monitored wait times and communicated updates to guests as needed.
Server
Eat N Park
Pittsburgh, PA
10.2024 - 01.2025
- Provided friendly and efficient service to guests in a fast-paced environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Managed dining area cleanliness and ensured readiness for new guests.
- Assisted in training new servers on menu items and service standards.
- Processed payments and handled cash register transactions with precision.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Addressed customer inquiries and resolved any issues promptly and professionally.
- Maintained knowledge of menu items, specials, and promotions for enhanced service.
- Provided excellent customer service to ensure satisfaction.
Pool Aide
City of Pittsburgh
Pittsburgh, PA
06.2024 - 08.2024
- Assisted in maintaining cleanliness and safety of pool facilities.
- Monitored pool activities to ensure compliance with safety regulations.
- Provided support to lifeguards during busy swim sessions.
- Organized and set up equipment for recreational activities.
- Engaged with patrons to promote a welcoming environment.
- Conducted routine checks on pool water quality and chemical levels.
- Collaborated with team members to enhance overall guest experience.
Concessions Worker
Brentwood Boro General Offices
Pittsburgh, PA
05.2023 - 09.2023
- Served food and beverages to customers at events and functions.
- Maintained cleanliness and organization of concession stands and equipment.
- Assisted customers with menu selections and special dietary needs.
- Operated cash registers and processed customer transactions accurately.
- Stocked inventory and ensured availability of popular items for sale.
- Collaborated with team members to ensure efficient service during busy periods.
- Followed health and safety guidelines while preparing and serving food.
Education
Associate of Science - Nursing
UPMC Mercy School Of Nursing
Pittsburgh, PA 09.2025 - 11.2025
Skills
- Patient care
- Medical terminology
- Customer service
- Team collaboration
Certification
- OSHA 10
- CPR/BLS
Timeline
Associate of Science - Nursing
UPMC Mercy School Of Nursing
09.2025 - 11.2025
Family and Patient Concierge
UPMC Shadyside Hospital
12.2024 - 04.2025
Host
Eat N Park
10.2024 - 01.2025
Server
Eat N Park
10.2024 - 01.2025
Pool Aide
City of Pittsburgh
06.2024 - 08.2024
Concessions Worker
Brentwood Boro General Offices
05.2023 - 09.2023