Suzana Davidovic
High Point,NC
Summary
Dedicated and compassionate professional with almost 5 years of combined experience in customer service and hospitality. Demonstrates strong leadership, communication, and problem-solving skills in both healthcare and retail environments. Skilled in providing personalized support to patients and families, coordinating team operations, and enhancing service quality through training and mentorship. Recognized for a proactive approach, attention to detail, and commitment to creating positive, efficient, and empathetic client experiences.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Family Concierge
Cone Health Cancer Center at Wesley Long
Greensboro, North Carolina
07.2025 - Current
- Welcomed patients and families to the cancer center with a friendly demeanor.
- Assisted patients in navigating facility services and amenities effectively.
- Handled mail and package deliveries, keeping items secure.
- Escort patients and family members safely to their rooms using wheelchairs or other mobility aids as needed.
Customer Experience Coordinator
TJX Companies
High Point
06.2021 - Current
- Coordinated customer feedback initiatives to enhance service quality and satisfaction.
- Developed training materials for staff to improve customer interaction skills.
- Monitored and analyzed customer service trends to identify areas for improvement.
- Resolved escalated customer issues through effective communication strategies.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with returning items and understanding applicable policies.
- Resolved customer complaints in a timely manner.
Education
Bachelor of Science - Nursing
Winston-Salem State University
Winston-Salem, NC 08.2025 - 12.2025
Associate of Arts - Nursing
Guilford Technical Community College
Jamestown, North Carolina, NC 08.2020 - 05.2025
High Point Central High School
High Point, NCSkills
- Patient care
- Customer service
- Crisis management
- Team collaboration
- Time management
- Training development
- Team supervision
- Emergency response
- Decision-making
- Cash handling
- Front desk support
- Hospitality
- Fluent in multiple languages
- Multitasking and organization
- Proactive attitude
- Problem-solving
- Training and mentoring
- Outstanding customer service
Languages
English
Full Professional
Serbian
Full Professional
Timeline
Bachelor of Science - Nursing
Winston-Salem State University
08.2025 - 12.2025
Family Concierge
Cone Health Cancer Center at Wesley Long
07.2025 - Current
Customer Experience Coordinator
TJX Companies
06.2021 - Current
Associate of Arts - Nursing
Guilford Technical Community College
08.2020 - 05.2025
High Point Central High School