Kayden Collins
Jacksonville
Summary
Experience in both qualitative and quantitative sociological research and a psychology background. Proven ability to collect data and utilize SPSS and Microsoft. Trained skills in communication through customer service as well as working as a research assistant. Proven ability to work in a research team and to adapt during the research process.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Firehouse Subs
05.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Research Assistant
Dr. Juan Salinas, Assistant Sociology Professor
05.2025 - Current
- Participated actively in regular meetings with fellow researchers to discuss project updates, reporting data to the head research organizer.
- Organized research and coded research data to assist in organizing the study.
- Used qualitative research techniques to gather and organize research data.
- Use existing data to support and guide current research by formulating a literature review.
Volunteer for Maintenance and Facilities
Jacksonville Zoo and Gardens
07.2021 - 01.2023
- Assisted with special events and programs.
- Created backdrops and did setup work for special events hosted by the Zoo.
- Participated in weekly routine maintenance of props and assets.
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FL08-2025
Bachelor of Arts - Sociology
University of North Florida
Jacksonville, FL08-2025
Skills
- Experience In:
- Teamwork and collaboration
- Understanding of Microsoft office
- Time management
- Problem-solving regarding helping others as well as in regards to research projects
- Data collection and data analysis
- SPSS proficiency
- Quantitative and qualitative analysis
- Statistical analysis
- Experience creating literature reviews
- Fieldwork experience
Certification
Collaborative Institutional Training Initiative (CITI) Certification: Human Subjects Research, Social Behavioral Research Investigators and Key Personnel, Basic Course
Timeline
Research Assistant
Dr. Juan Salinas, Assistant Sociology Professor
05.2025 - Current
Volunteer for Maintenance and Facilities
Jacksonville Zoo and Gardens
07.2021 - 01.2023
Customer Service Cashier
Firehouse Subs
05.2021 - Current
Bachelor of Arts - Psychology
University of North Florida
Bachelor of Arts - Sociology
University of North Florida
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