Kayden Townsend
Athens,GA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at CarMax. Skilled in conflict resolution and analytical thinking, adept at project planning and fostering collaboration. Excelled in training development and implementing innovative solutions, significantly improving operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CarMax
Athens, GA
03.2017 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Shift Manager
Wawa
Virginia Beach, Virg
01.2013 - 03.2017
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Monitored inventory levels and placed orders for supplies as needed.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
- Resolved conflicts between employees or customers in a professional manner.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Education
High School Diploma -
Salem Highschool
Virginia Beach, VA06-2010
Some College (No Degree) - Exercise Science
North Carolina Wesleyan University
Rocky Mount, NCSkills
- Organization
- Project planning
- Analytical thinking
- Good Telephone Etiquette
- Conflict resolution
- Flexible and adaptable
- Teamwork and collaboration
- Training & Development
Timeline
Customer Service Representative
CarMax
03.2017 - Current
Shift Manager
Wawa
01.2013 - 03.2017
High School Diploma -
Salem Highschool
Some College (No Degree) - Exercise Science
North Carolina Wesleyan University
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