Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Kaydian Bailey

Call Center Representative
West Palm Beach,FL

Summary

Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Convey Health Solution
09.2019 - 07.2023
  • Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Met customer call guidelines for service levels, handle time and productivity.

Call Center Representative

Teleperformance
08.2018 - 04.2019
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
  • Proficient in video conferencing platforms such as Zoom, and Skype, able to communicate with my fellow co-workers and supervisors.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Educated customers on company systems, form completion, and access to services.

Receptionist

AppleOne
11.2016 - 06.2018


  • Maintains telecommunication system
  • Maintains continuity among work teams work by documenting and communicating actions, irregularities and continuing needs
  • Directs visitors by maintaining employee and department directories.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.

Education

Associate of Arts -

Palm Beach StateCollege
Lake Worth, FL
2009

Skills

  • Critical thinking
  • Capable of working in a diverse work force
  • Professionalism
  • Positive Attitude
  • Inbound Phone Call Management
  • Problem-Solving Skills
  • Call Documentation Skills
  • Call Volume and Quality Metrics

Timeline

Call Center Representative

Convey Health Solution
09.2019 - 07.2023

Call Center Representative

Teleperformance
08.2018 - 04.2019

Receptionist

AppleOne
11.2016 - 06.2018

Associate of Arts -

Palm Beach StateCollege

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Kaydian BaileyCall Center Representative