Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
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Kaydy Garrido Garcia

Las Vegas,NV

Summary

I'm effective and knowledgeable, talented at learning quickly and adding value to any team. leadership, communication and teamwork to complete tasks; working in both team-based and independent capacities to bring strong work ethic and excellent organizational skills to any setting. Making sure I put the guest/customer first to satisfy any of there questions and or concerns.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

MGM Grand
08.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Increased repeat business by developing personal connections with guests and addressing their needs.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Updated guest profiles with preferences and requests for personalized service in future stays.

Sales Associate

Altard State
04.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Cleaning the sales floor, making aure merchandise looks appealing for the following day.

Life Guard

Resort World
05.2021 - 12.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Assisted with orientation session for new lifeguards in training

Education

High School Diploma -

Career Online High School
Las Vegas
11.2023

Skills

  • Knowledge
  • Observant
  • Communication
  • Critical thinking
  • Decision-making
  • Problem resolution
  • Multitasking
  • Report preparation
  • Life support services
  • Bilingual

Certification

  • Red Cross Certificate:
  • CPR/AED/First Aid (2021-06-27)

Language

English and Spanish

Timeline

Front Desk Agent

MGM Grand
08.2024 - Current

Sales Associate

Altard State
04.2024 - 08.2024

Life Guard

Resort World
05.2021 - 12.2022

High School Diploma -

Career Online High School

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Kaydy Garrido Garcia