KAYE GAYLE
Summary
Dedicated professional with proven problem-solving and communication skills. Experienced in ensuring compliance with safety regulations while effectively managing service requests. Supports timely emergency responses and maintenance operations through efficient coordination and execution.
Overview
4
4
years of professional experience
Work History
ELEVATOR DISPATCHER
New York City Housing Authority, NYCHA
24-02 49 AVE
07.2024 - Current
- Dispatched maintenance staff for both routine inspections and urgent repairs.
- Updated dispatch system for effective tracking of work orders and assignments.
- Collaborated with other dispatchers to optimize delivery schedules.
- Maintained documentation of service requests and maintenance activities following agency protocols.
- Monitored compliance with safety regulations and company standards.
911 Call Taker
New York Police Department NYPD
350 MARCONI ST
05.2022 - 05.2024
- Answered incoming 911 calls while providing appropriate assistance to distressed callers.
- Gathered critical information from callers, including location and type of emergency.
- Maintained clear communication with dispatchers and emergency responders, facilitating prompt and effective responses.
- Received emergency calls and relayed essential information to response units.
- Acted swiftly and calmly under pressure, ensuring appropriate assistance was provided during emergencies.
- Documented incident details in computer systems, ensuring accurate records for future reference.
Education
Associate of Science - Psychology
LaGuardia Community College
Long Island City, NY06-2019
Associate of Arts - Liberal Arts
LaGuardia Community College
Long Island City, NY06-2017
Skills
- Safety regulation compliance
- Document management
- Time management
- Emergency response
- Problem solving
- Communication skills
Timeline
ELEVATOR DISPATCHER
New York City Housing Authority, NYCHA
07.2024 - Current
911 Call Taker
New York Police Department NYPD
05.2022 - 05.2024
Associate of Science - Psychology
LaGuardia Community College
Associate of Arts - Liberal Arts
LaGuardia Community College