Kaye Russell
Leasing Professional
Houston,TX
Summary
Passionate and dedicated leasing professional seeking to expedite the leasing process and resident satisfaction. I offer exceptional, memorable, customer experiences for every prospect and resident. I have strong people and communication skills and I am confident that I will be an immediate productive addition to the staff.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Exponential Property Group-Terraces at Fall Creek
Humble, Texas
10.2022 - Current
- Greet clients, show apartments, and prepare leases.
- Collect monthly rent payments and other fees, always properly recording, and processing money.
- Distribute and follow up on tenant renewal notices.
- Respond to requests and schedule appointments for property showings.
- Inspect properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collect rent and tracked resident payments and information in the computer system.
- Communicate effectively with owners, residents, and on-site associates.
Traveling Lease-Up Specialist
REV Multifamily Leasing Professionals
Houston, Texas
03.2022 - 10.2022
- Tax Credit, Low-Income Housing.
- Toured property with prospective tenants and provided a wealth of information in regard to its key features.
- Validated rental eligibility by using a verification process.
- Marketed property to local businesses through collateral, emails, and phone calls.
- Invited prospects to fill out applications upon completion of property tour.
- Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
Customer Experience Specialist
Cottonwood Residential LLC
Houston, TX
12.2021 - 03.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided a wealth of information in regards to its key features.
- Performed background, reference, and credit checks as part of the screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Leasing Consultant
The Liberty Group Apartment Staffing
Houston, TX
08.2020 - 12.2021
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Leasing Professional
Property Management Workforce
Houston, TX
11.2019 - 08.2020
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Skills
- Rental Pricing Strategies
- Screening Processes
- Customer Service
- Clear Communication
- Community Policies
- Fair Housing Policies
- Organized Mindset
- Tenant Relations
- Property Tours
- Property Marketing
- Phone and Email Etiquette
- Property Showing
- Property Inspection
- Event Planning
- Rent Collection
- Application Processing
- Application Verification
- Move-In Coordination
- Community Engagement
- Social Media Engagement
- Microsoft Office
- Leasing and Sales
- Maintenance Requests
- File Management
- Team Collaboration
- Marketing and Advertising