Kaye Tumang
San Jose,CA
Summary
Highly driven individual with 6+ years of management experience and 10+ years of customer service support.
Overview
9
9
years of professional experience
Work History
Physical Access Operations
Securitas Security Services USA
Mountain View, CA
01.2023 - Current
- Completion of tickets and requests via chats or calls according to company standards in timely manner
- Up to date on policy and procedures to ensure correct information and access is provided
- Assist in troubleshooting profiles and building entry requirements using all system tools given
GSOC Global Badging Administrator
Milestone Technologies Inc
Menlo Park, CA
05.2022 - 12.2022
- Operated a variety of internal programs to prioritize incoming tasks including phone calls, chats, emails and task queues
- Assisted with badge shipment projects and badging events as needed and coordinated with cross-functional partners for projects
- General and restricted clearance examined and processed per Meta’s protocol.
Team Leader
T4 Tea For U
San Jose, CA
05.2017 - 05.2022
- Earned trust of manager which allowed me to order supplies, stock up on ingredients, access to the storage room and handle checks and cash bag.
- Recognized effort that goes into running a business smoothly and helped where needed, kitchen cleanup, assisting customers in their order, prepping food, keeping supplies stocked and organized
- Assisted in various positions within the day-to-day operations focused on delivering high quality customer service with exceptional attention to detail
Assistant Manager
Vitality Bowls
Cupertino, CA
08.2018 - 01.2022
- Managed inventory, weekly ordering to ensure supplies are fully stocked, only person to have key to handle safe box
- Kept up with increasing customer demands and was able to work various positions at once and maintain quick on my feet
- Had deep connections with owners and coworkers to understand and create a safe work environment
Education
Mission College
Santa Clara, CA06-2016
High School Diploma -
Silver Creek High School
San Jose, CA05-2010
Skills
- Reliable
- Punctual
- Efficient
- Management experience
- Customer Oriented
Timeline
Physical Access Operations
Securitas Security Services USA
01.2023 - Current
GSOC Global Badging Administrator
Milestone Technologies Inc
05.2022 - 12.2022
Assistant Manager
Vitality Bowls
08.2018 - 01.2022
Team Leader
T4 Tea For U
05.2017 - 05.2022
Mission College
High School Diploma -
Silver Creek High School