Summary
Overview
Work History
Education
Skills
Certification
References
Work Preference
Timeline
Generic
Open To Work

Kayel Roberts

Marion

Summary

Dedicated server with proven ability in delivering exceptional customer service, ensuring positive guest interactions, and resolving issues efficiently.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Parlor City Ice Cream
Cedar Rapids
04.2025 - 11.2025
  • Delivered exceptional customer service in fast-paced ice cream parlor environment.
  • Accurately took customer orders at service counter, ensuring efficiency.
  • Prepared and served diverse ice cream flavors and toppings to enhance customer experience.
  • Restocked supplies to support smooth operations during peak hours.
  • Maintained cleanliness of work areas and dining space throughout shifts.
  • Resolved customer inquiries and issues promptly and professionally.
  • Processed cash transactions with high attention to detail.
  • Executed opening and closing duties, including setup of dining area and supply restocking.

Server

The Keystones of Cedar Rapids
Cedar Rapids
05.2024 - 11.2024
  • Collaborated with team members to create a welcoming atmosphere for guests.
  • Addressed customer inquiries and resolved issues promptly and professionally.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Addressed complaints to kitchen staff and served replacement items.

Education

High School Diploma -

Prairie High School
Cedar Rapids, IA
05-2027

Skills

  • Customer service
  • Team collaboration
  • Problem resolution
  • Effective communication
  • Supply restocking
  • Order accuracy
  • Calm demeanor
  • Positive guest interactions
  • Table resetting
  • Guest relations management
  • Strong work ethic
  • Relationship management
  • Positive and professional
  • Guest engagement
  • Check payment processing
  • Tableside etiquette

Certification

Lifeguard and Basic First aid and CPR

References

References available upon request.

Work Preference

Job Search Status

Open to work

Work Type

Part Time

Location Preference

On-Site

Salary Range

$0/hr - $40/hr

Timeline

Server

Parlor City Ice Cream
04.2025 - 11.2025

Server

The Keystones of Cedar Rapids
05.2024 - 11.2024

High School Diploma -

Prairie High School
Kayel Roberts