Summary
Overview
Work History
Education
Skills
Timeline
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Kayelani Marshall

Fontana,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Customer Success Manager

Babcock Labs
07.2023 - Current
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.

Project Manager

Babcock Labs
09.2017 - 06.2023
  • Developed and implemented strategic project plans to meet business objectives.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Prepared and submitted project invoices for review and approval.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Assistant Project Manager

Babcock Labs
06.2014 - 09.2017
  • Partnered with project team members to identify and quickly address problems.
  • Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
  • Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
  • Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
  • Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
  • Developed and maintained project documentation for reliable records.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.

Sample Receiving Assitant

Babcock Labs
10.2010 - 06.2014
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Maintained a clean and orderly work environment, adhering to safety protocols and promoting efficient operations.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Conducted research to address shipping errors and packaging mistakes.
  • Provided exceptional customer service when resolving delivery-related inquiries from internal departments or external vendors in a professional manner.
  • Demonstrated attention to detail when entering data into inventory software systems, contributing to overall data accuracy for informed business decisions.
  • Collaborated with cross-functional teams to address any issues that arose during the receiving process, ensuring prompt resolution.

Education

Bachelor of Science - Environmental Science

University of Phoenix
Tempe, AZ
10.2023

Associate of Arts - Liberal Arts And General Studies

Chaffey College
Rancho Cucamonga, CA
06.2008

Skills

  • Research and due diligence
  • Training programs
  • Inter-department collaboration
  • Staff Training
  • Team Development
  • Process Improvement
  • Task Delegation
  • Training and Development
  • Staff Development

Timeline

Customer Success Manager

Babcock Labs
07.2023 - Current

Project Manager

Babcock Labs
09.2017 - 06.2023

Assistant Project Manager

Babcock Labs
06.2014 - 09.2017

Sample Receiving Assitant

Babcock Labs
10.2010 - 06.2014

Bachelor of Science - Environmental Science

University of Phoenix

Associate of Arts - Liberal Arts And General Studies

Chaffey College

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Kayelani Marshall