Kayelee Jones

• Processed customer transactions accurately and efficiently.
• Provided exceptional customer service to enhance client satisfaction.
• Maintained cash drawer balance and reconciled discrepancies daily.
• Educated customers about banking products and services available.
• Collaborated with team members to improve branch operations and workflow.
• Adhered to compliance regulations and security protocols consistently.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Maintained confidentiality of all customer records and information according to company policies.
• Built and maintained client relationships through quality, personalized interactions.
• Delivered exceptional service to customers in person or over telephone.
• Cross-sold additional bank products when applicable to meet customer needs.
• Updated customer information

• Process paying and receiving teller transactions

• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Initiated friendly conversation with customers to determine level of assistance required.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Completed transactions in an efficient manner while providing excellent customer service.
• Assisted with unloading delivery trucks and stocking shelves with new merchandise.
• Operated point-of-sale systems accurately to process payments from customers.
• Reported any discrepancies in inventory counts or pricing issues promptly.
• Greeted customers upon entering the store and provided assistance.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Demonstrated knowledge of store products and services.

• Worked hard to learn required tasks quickly to maximize performance.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Built and maintained working relationships with peers and upper management.
• Looked for ways to go above and beyond job requirements.
• Upheld high standards of productivity and quality in operations.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Assisted newly hired team members by explaining company procedures and safety requirements.
• Developed positive customer relationships through friendly greeting and excellent service.
• Stayed informed of company and store updates from leadership.
• Addressed customer needs, responding to specific requests.
• Followed production orders and company standards to exceed quality scores on consistent basis.
• Rotated through series of different stations based on team needs.
• Initiated inventory control measures to sustain stock levels.
• Monitored expiration dates on food items for freshness assurance.
• Operated cash registers to process payments from customers.
• Provided customer service support to ensure satisfaction.
• Greeted customers upon entering the store with friendly demeanor.
• Maintained a clean and organized work area throughout shift.
• Answered phone calls regarding inquiries about products or services.