Kaye Michelle Henry

• Compose daily posts for social media and help build presence on Facebook, and Instagram.
• Monitor social media and other sites to respond to reviews and inquiries.
• Assist with marketing projects as needed by the CEO.

• Transcribe handwritten personal journals (from the 1970s to present day) to typed form.
• Format entries for readability and presentation.
• Conduct periodic visits to the client's home to assist in person.
• Manage sensitive information by maintaining strict confidentiality.

• Directed the student service experience for 400+ EMU College of Business students pursuing graduate degrees.
• Successfully directed all aspects of the Graduate Programs Office which included program marketing, student recruiting, admissions processing, academic advising, and records maintenance.
• Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

• Directed a team recruiting and serving graduate students for the College of Business.
• Maintained supervisory responsibility over the Undergraduate Advising team, ably serving 2500+ students.
• Facilitated cross-functional collaboration for improved decision-making within the two units of the Academic Services Office.

• Accurately processed over 1,000 admissions decisions per year based on established criteria for each graduate program and student profiles.
• Served as a liaison between students, faculty, and administration, ensuring clear communication of expectations and policies.
• Facilitated successful academic outcomes by providing personalized advising and support to graduate students throughout their journey.

• Liaised between faculty and students to coordinate "distance" education (online and independent study) program delivery.
• Demonstrated exceptional customer service skills to resolve distance education student concerns.

03/1999 - 08/2022 Senior Program Manager

07/1988 - 03/1999 Executive Assistant; HR and Facilities Coordinator

07/1985 - 07/1988 Administrative Assistant to Executive Director

07/1984 - 07/1985 Secretary, Alumni Reunion Programs