Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAY J JENKINS

Los Angeles,CA

Summary

Results-driven business leader with 10+ years of experience in sales, client management, and team leadership at Apple Inc. Demonstrated success in driving revenue growth, increasing store engagement, and optimizing key performance indicators (KPIs). Proven ability to lead cross-functional teams, collaborate with senior management, and develop strategies that foster both customer satisfaction and business growth. Expertise in managing high-profile accounts, coaching teams, and utilizing analytics to drive store performance and meet business objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

US-Lead

Apple Inc.
04.2023 - Current
  • Lead and manage a team of 30+ employees, overseeing daily operations and ensuring consistent delivery of exceptional customer service and sales results
  • Develop and implement strategies to drive sales, increase store engagement, and improve overall KPIs, contributing to a 25% increase in revenue year-over-year
  • Utilize data-driven insights to assess store performance, identify trends, and implement corrective actions, resulting in a 15% improvement in client retention
  • Collaborate with the regional leadership team to align goals and improve business operations, ensuring effective execution of national and local campaigns
  • Foster a positive, high-energy store environment, enhancing team productivity and employee morale through training, feedback, and recognition initiatives
  • Cultivate strong relationships with high-profile clients, leading to a 30% increase in repeat business and a higher-than-average sales conversion rate
  • Monitor inventory levels, product availability, and sales trends to optimize product offerings and improve the customer experience

Business Lead ISE

Apple Inc.
05.2022 - 02.2023
  • Led the development and implementation of strategies to enhance KPIs, including intros per thousand, linked revenue, and store engagement, contributing to a 40% weekly increase in store engagement
  • Managed 90+ high-value accounts, including Cedars Sinai, Sony, and Paramount Studios, successfully improving business relationships and revenue growth
  • Increased business revenue by 58% year-over-year within the Hollywood Market Team, utilizing data-driven insights to inform sales and engagement strategies
  • Conducted weekly meetings with Store Leaders, SEMs, and Market Directors to review performance, align goals, and drive execution across the region
  • Collaborated with internal teams to create targeted strategies that resulted in measurable business growth and enhanced client retention

Technical Lead/Genius

Apple Inc.
06.2018 - 05.2022
  • Coached and mentored technical specialists to meet and exceed KPI goals through personalized development plans and performance reviews
  • Led initiatives to increase quarterly sales and improve client retention by analyzing store metrics, identifying opportunities for improvement, and implementing corrective actions
  • Managed client communications related to product issues, repairs, and inventory management, ensuring high levels of customer satisfaction and timely resolutions
  • Analyzed and diagnosed client hardware and software problems, providing effective solutions to meet client needs and ensure seamless user experiences

Creative Pro - Music

Apple Inc.
04.2017 - 06.2018
  • Directed creative team training on new product offerings, ensuring that employees had up-to-date knowledge of Apple's products and services to better serve clients
  • Delivered training sessions to clients on software such as Logic Pro, Final Cut Pro, and Ableton, enhancing user proficiency and engagement with Apple's creative tools
  • Organized and led classes on music creation, collaborating with artists to showcase the capabilities of Apple products in real-world scenarios
  • Worked with management to strategize local advertising campaigns aimed at increasing client membership and product adoption

Technical Admin

Apple Inc.
06.2014 - 04.2017
  • Collaborated with multiple departments to ensure smooth daily operations, meeting business objectives, and driving overall store performance
  • Implemented strategies to improve employee productivity and morale, consistently exceeding KPIs and business goals
  • Overhauled the training process to improve employee retention, reduce turnover, and enhance training effectiveness
  • Supported technical staff in diagnosing and resolving client issues, ensuring client satisfaction and brand loyalty

Education

Bachelor of Science - Computer And Information Sciences

Southern New Hampshire University
Hooksett, NH
05-2028

Skills

  • Leadership/Team Management
  • Key Account Management
  • Cross-functional Collaboration
  • Strategic Planning & Execution
  • KPI Monitoring/ Improvement
  • Apple Ecosystem
  • Customer Engagement
  • Product Knowledge & Training
  • CRM & Client Communication
  • Sales Revenue & Growth
  • Data Analysis & Reporting
  • Market & Campaign Strategy
  • Microsoft Office Suite
  • Google Analytics
  • Salesforce
  • Tableau
  • Keynote
  • MacOS
  • IOS
  • Logic Pro
  • Final Cut Pro
  • Excel
  • Google Sheets
  • Data Visualization
  • Technical troubleshooting
  • Client relationship management
  • Team leadership
  • Project management
  • Employee training

Certification

  • Apple Certified Business Expert
  • Apple Certified Technical Specialist
  • Project Management Professional (PMP) - In Progress
  • Certified Scrum Master (CSM) - 2023
  • Mac Certified
  • IOS Certified

Timeline

US-Lead

Apple Inc.
04.2023 - Current

Business Lead ISE

Apple Inc.
05.2022 - 02.2023

Technical Lead/Genius

Apple Inc.
06.2018 - 05.2022

Creative Pro - Music

Apple Inc.
04.2017 - 06.2018

Technical Admin

Apple Inc.
06.2014 - 04.2017

Bachelor of Science - Computer And Information Sciences

Southern New Hampshire University

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