Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Abner

Waverly,OH

Summary

Dynamic Patient Access Representative with a proven track record at Valleyview Health Center, excelling in patient registration and insurance verification. I'm well versed in HIPAA compliance, and streamlined processes to enhance efficiency and improve patient satisfaction. I pride myself on strong customer service skills and a commitment to maintaining accurate medical records and facilitating timely appointments,

Overview

4
4
years of professional experience

Work History

Patient Access Representative

Valleyview Health Center
04.2024 - Current
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.

Sales Associate

Hobby Lobby
10.2023 - 04.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

Way Farms
05.2021 - 10.2023
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Waverly High School
Waverly, OH

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Appointment scheduling
  • Medical terminology

Timeline

Patient Access Representative

Valleyview Health Center
04.2024 - Current

Sales Associate

Hobby Lobby
10.2023 - 04.2024

Sales Associate

Way Farms
05.2021 - 10.2023

Waverly High School