Kayla Adams
Atlanta,GA
Summary
Dynamic Front Desk Supervisor at Firstservice Residential with a proven track record in enhancing guest relations and optimizing team performance. Skilled in staff training and development, I excel in problem-solving and efficient data entry, ensuring seamless operations and high customer satisfaction. Committed to fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Firstservice Residential
07.2021 - Current
- Managing front desk operations, providing support to team members during peak hours.
- Maintaining accurate guest records in property management system for efficiency.
- Handling guest inquiries and resolved issues to enhance customer satisfaction.
- Staff scheduling and payroll
- Coordinating and conducting trainings
- Oversight of team paperwork and ADP documentation
- Securing shift coverage when not available within the team
- Scheduling monthly team meetings
- Coordinating procedures for package deliveries during the holidays
- Managing PTO and vacation approvals
- Ensuring completion of corporate trainings (e.g., Cyan, SimplrHub)
- Coordinating Supply List
- Coordinating uniform distribution (if approved by the Board of Directors)
- Providing coaching and counseling as needed to support team performance and development
- Trained new staff on front desk procedures and customer service protocols.
Education
High School Diploma -
South Florence High
Florence, SCSkills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Customer service management
- Data entry efficiency
- Staff supervision
- Training and mentoring
- Team building proficiency
- Staff training and development
- Scheduling and planning
- Team building and supervision
Timeline
Front Desk Supervisor
Firstservice Residential
07.2021 - Current
High School Diploma -
South Florence High