Kayla Adams
Frankton,IN
Summary
Customer-oriented individual offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Store Manager
Giant Eagle Inc.
Lapel, Indiana
11.2020 - 05.2023
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Supervised and trained staff to maintain high service standards and teamwork.
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Monitored compliance with safety regulations to ensure a safe shopping environment.
- Developed staff schedules to align with peak sales hours and operational needs.
- Conducted regular performance evaluations to provide feedback and support employee growth.
- Resolved customer issues promptly to maintain positive store reputation and loyalty.
- Recruited and trained new employees to enhance team performance.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkages.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Manager
Giant Eagle Inc.
Frankton, IN
11.2016 - 11.2020
- Trained new employees on company policies and customer service standards.
- Implemented promotional displays to enhance product visibility and sales.
- Monitored inventory levels and facilitated restocking processes as needed.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Collaborated with department managers to streamline operational efficiency.
- Enforced safety and sanitation protocols throughout the store environment.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Cashier
Giant Eagle Inc.
Frankton
08.2016 - 11.2016
- Managed cash transactions and ensured accurate register balances daily.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided friendly customer service, addressing inquiries and resolving issues promptly.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted team members during peak hours to enhance service efficiency.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained cleanliness of work area, ensuring compliance with health regulations.
- Stocked inventory shelves with supplies to meet customer demand regularly.
Production Worker
AMBU
Noblesville
01.2014 - 05.2016
- Operated machinery to assemble medical devices efficiently and safely.
- Followed strict safety protocols to maintain a safe working environment.
- Inspected finished products for quality and compliance with standards.
- Collaborated with team members to optimize production workflows daily.
- Assisted in training new employees on operational procedures and safety practices.
- Recorded production data accurately for inventory management purposes.
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes
- Analyzed work orders to determine materials needed for each production batch.
Cashier
Little Caesars
Noblesville, Indiana
10.2010 - 02.2012
- Managed cash transactions and ensured accurate register balances daily.
- Provided friendly customer service, addressing inquiries and resolving issues promptly.
- Processed customer orders efficiently at high-volume pizza establishment.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of work area, ensuring compliance with health regulations.
- Stocked inventory shelves with supplies to meet customer demand regularly.
Education
Center Grove High School
Greenwood, INSkills
- Inventory management
- Cash handling
- Payroll management
- Staff scheduling
- Customer relationship management
- Customer service
- Safety compliance
- Staff training
- Employee evaluation
- Conflict resolution
- Leadership training
- Effective communication
Certification
- CPR certified
Timeline
Store Manager
Giant Eagle Inc.
11.2020 - 05.2023
Assistant Manager
Giant Eagle Inc.
11.2016 - 11.2020
Cashier
Giant Eagle Inc.
08.2016 - 11.2016
Production Worker
AMBU
01.2014 - 05.2016
Cashier
Little Caesars
10.2010 - 02.2012
Center Grove High School