Kayla Ahmed
Pensacola,FL
Summary
Resourceful Executive Assistant and Case Manager with high productivity and efficient task completion. Specialize in calendar management, office and case management, and time management. Excel in communication, interpersonal skills, and problem-solving skills, ensuring seamless support to all staff and individuals. I appreciate your time reviewing my resume and hope to be considered for this open position.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Echo Life Church
Pensacola, FL
03.2023 - Current
- Manage and direct all incoming church calls
- Greet walk-ins, visitors and appointments at front office door
- Assist with any staff or other office-related questions and needs
- Organize and handle all incoming mail and deliveries
- Sort weekly connect cards from Sunday services
- Write or email weekly follow-up letters for guests, visitors and families
- Input all connect cards into preferred organizing program
- Prepare and send monthly checks and payments
- Place and manage all office orders for both church and office spaces
- Keep all office areas organized and stocked with needed items for efficient functioning
- Prepare needed projects, rooms or items needed for Sunday or weekly services
- Prepare and deliver weekly/monthly bank deposits for the church and its other associated programs
- Input monthly checks and receipts for optimal financial organization
- Assist with creating monthly church-wide emails
- Plan and prepare for upcoming special events
- Assist as needed with pastor’s day-to-day tasks
Care Coordinator II
Sunshine Health
Pensacola, FL
10.2022 - 03.2023
- Provides care management to members to ensure all services are delivered by the healthcare providers and partners
- Ensures continuity of care and member satisfaction is achieved
- Provides outreach to members telephonically or through home-visits to engage members and discuss care plan and service plan, including next steps, resources, questions or concerns related to recommended care
- Coordinates care activities based on the care plan/service plan
- Works with healthcare and community providers and members/caregivers to accommodate change or progress as needed
- Documents plan for care and services of activities monthly and as needed
- Documents and maintains members records in accordance with state and regulatory requirements and distributes to providers as needed
Licensing Counselor
FamiliesFirst Network of Lakeview
Pensacola, FL
08.2021 - 10.2022
- Assist interested foster families prepare themselves and their homes using Level II-V licensing codes and guidelines
- Conduct background checks, home visits, questionnaire interviews, and home inspections for each assigned foster parent
- Type and assess home study information for official review
- Connect families with needed support, services or community resources
- Complete quarterly check-ins with families for additional support and to ensure all proper licensing codes within the home are being followed
- Participate in staffing meetings with administration as needed
- Complete timely documentation that follows Florida State guidelines
Family Advocate
Capital Area Community Services Head Start
Lansing, MI
08.2017 - 08.2021
- Enroll families into program using specific enrollment procedures
- Warmly welcome first-time families
- Explain program benefits, expectations, and guidelines
- Design class lists according to program ranking system
- Work with families on developing goals, making appropriate action steps, and helping cross any barriers in between
- Monitor daily attendance of students
- Document monthly contacts with each family on case load
- Facilitate monthly parent meetings
- Organize and host two family nights per year
- Be available for staff and parents for assistance, program questions, or any need
- Educate and recruit families within community if eligible for the following school year
Community Living Supports Worker
Family Outreach Center
Grand Rapids, MI
06.2016 - 09.2017
- Provide support to children and youth with emotional disturbance or a developmental disability
- Practice one-to-one interactions
- Mentor youth to increase/maintain self-sufficiency
- Provide skill building interventions for independent living, health care, personal care training, and behavioral needs
Family Advocate Intern
Safe Haven Ministries
Grand Rapids, MI
08.2016 - 05.2017
- Create lesson plans and facilitate children’s group
- Practice one-on-one sessions with clients, case noting, and documenting
- Offer appropriate referrals and community resources to clients
- Design spreadsheets and enter varied data
- Obtain research applicable to agency’s mission and available programs
Successful Life Coach
School-to-Career Progressions
Grand Rapids, MI
02.2014 - 02.2017
- Enroll students into program using program paperwork and guidelines
- Interview students both individually and with families to determine what services would best address their needs and concerns
- Provide lessons on resiliency and character skills to distressed youth and first-time juvenile law offenders
- Encourage and guide students toward success for at home, at school and within their community
- Participate in one-on-one interventions with students as well as group-led workshops
- Monitor and measure students’ growth within program using specific tests and tools
- Set final goals and discharge youth from program once completed
Education
Bachelor - Social Work Major, Psychology Minor
Calvin College
Grand Rapids, MI, United States01.2017
Skills
- Administrative Management
- Phone etiquette
- Written communication
- Documentation skills
- Adaptability and flexibility
- Reliability
- Interpersonal skills
- Compassion and empathy
Timeline
Executive Assistant
Echo Life Church
03.2023 - Current
Care Coordinator II
Sunshine Health
10.2022 - 03.2023
Licensing Counselor
FamiliesFirst Network of Lakeview
08.2021 - 10.2022
Family Advocate
Capital Area Community Services Head Start
08.2017 - 08.2021
Family Advocate Intern
Safe Haven Ministries
08.2016 - 05.2017
Community Living Supports Worker
Family Outreach Center
06.2016 - 09.2017
Successful Life Coach
School-to-Career Progressions
02.2014 - 02.2017
Bachelor - Social Work Major, Psychology Minor
Calvin College
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