Kayla Akahi

• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Used Webchart to schedule appointments for doctor visits and procedures.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Answered phone calls and messages for ENT physicians medical facility, scheduling appointments, and handling patient inquiries.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.'

I was hired as a full-time position. I worked with multiple dentist. This office has given me more experience working with a Solea machine for fillings,removing soft gum tissue and Frenectomy. I have also learned how to use a X-Nav machine which is used for placing implants. I was on training to do Phlebotomy techniques to perform ( PRF ) Platelet-rich fibrin which it helps as a added benefit in all surgeries to strengthen and enhance bone and soft tissue regeneration.

I was hired for a part-time position, and i have worked hands on with multiple dentist in the office. At the time there was no dental assistant positions available in the central area and I was interested in a full-time position in the cental area.

I was hired for a part-time position. I was able to work with multiple dentists and became skilled with the Cerec Machine making same day crowns. I added valuable experience to my skillset. The practice has changed management and was told my part-time position was unavailable.

I have received a lot of one on one training with the head dental assistant. I was able to work with multiple dentists and specialist doctors. I was able to learn hands on with the Itero machine for making crowns and scanning patients for Invisalign. Due to a change in management, there was a high turnover, I was one of them that left.

I started my career in an entry level position and was able to learn a few skills. The office was a family own practice so training was limited. I decided to move on to pursue an office with more training that was available.