Kayla Alexander
Baltimore,MD
Summary
Driven Pharmacy Technician with four years of experience and success in working within fast-paced retail and hospital pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
United Healthcare Group
2022.10 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Improved workflow efficiency with accurate data entry of prescription information into the pharmacy management system.
- Assisted in managing specialty medications by tracking and monitoring patient progress throughout treatment courses.
Pharmacy Advocate Technician
Ascension
2022.02 - 2024.06
- Refill and maintain automated dispensing system.
- Prepare sterile and non-sterile compounds
- Repackage bulk medications.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Triage incoming calls and serves as a liaison between pharmacy, patient and health professionals by providing information.
Requirements
Pharmacy Technician
Pride Health Care
2020.07 - 2022.02
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician Trainee
Walgreens
2019.12 - 2020.07
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Reviewed and verified customer information and insurance provider information.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
Education
High School Diploma -
Forest Park High School
Baltimore, MD06.2019
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Insurance Billing
- Insurance Verification
- Compounding Techniques
Certification
- CPhT - Certified Pharmacy Technician
- CPR first aid AED
Pharmacy Technician
4 years of experience
Timeline
Pharmacy Technician
United Healthcare Group
2022.10 - Current
Pharmacy Advocate Technician
Ascension
2022.02 - 2024.06
Pharmacy Technician
Pride Health Care
2020.07 - 2022.02
Pharmacy Technician Trainee
Walgreens
2019.12 - 2020.07
High School Diploma -
Forest Park High School
- CPhT - Certified Pharmacy Technician
- CPR first aid AED
Similar Profiles
Michelle BoyerMichelle Boyer
Sr. Claims Representative at United Healthcare GroupSr. Claims Representative at United Healthcare Group
Leslie Hamilton BSN CCMLeslie Hamilton BSN CCM
Pediatric Specialty Case Management at United Healthcare GroupPediatric Specialty Case Management at United Healthcare Group
Visheshna JittuVisheshna Jittu
Claims Representative/Office Clerk at United Healthcare GroupClaims Representative/Office Clerk at United Healthcare Group