Kayla Alexis
Union,NJ
Summary
Dynamic and detail-oriented receptionist with proven expertise at Sportsmed Physical Therapy, excelling in organization and time management. Skilled in optimizing appointment scheduling and maintaining accurate electronic health records. Committed to delivering exceptional customer service while effectively managing multiple tasks in fast-paced environments. Proficient in data entry and adept at resolving patient inquiries.
Overview
6
6
years of professional experience
Work History
Receptionist
Sportsmed Physical Therapy
Montclair, NJ
03.2023 - Current
- Managed front desk operations, ensuring welcoming atmosphere for patients and visitors ranging from 60-100
- Scheduled appointments efficiently, optimizing staff availability and patient flow.
- Handled patient inquiries and concerns, providing accurate information and support.
- Maintained electronic health records with high attention to detail and accuracy.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Ismile Dental Care
Union, NJ
01.2022 - 01.2023
- Managed patient scheduling to optimize daily appointment flow and minimize wait times.
- Processed patient insurance claims, ensuring accurate documentation and timely submissions.
- Provided front desk support, addressing patient inquiries and resolving issues promptly.
- Oversaw inventory management of dental supplies, ensuring adequate stock levels at all times.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Receptionist
Lexus
Little Falls, NJ
02.2020 - 12.2022
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Skills
- Organization skills
- Time management
- Data entry
- Multitasking and prioritization
- Call redirection
- Team collaboration
- Courteous and professional
Timeline
Receptionist
Sportsmed Physical Therapy
03.2023 - Current
Receptionist
Ismile Dental Care
01.2022 - 01.2023
Receptionist
Lexus
02.2020 - 12.2022