Summary
Work History
Education
Skills
Timeline
Generic

Kayla Almashy

Redford,MI

Summary

Proven professional with extensive experience in client relations and organizational skills, notably at Ultimate Body. Excelled in streamlining operations and enhancing customer satisfaction through effective communication and time management. Achieved a significant increase in efficiency, demonstrating strong data entry abilities and a commitment to positive client outcomes.

Work History

Receptionist

Ultimate Body
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Home Health Aide

Testpointe Living Centers
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Dog Walker

Myself
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Secured dog collars and tags before starting walks to guarantee identification in emergencies.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Provided dog with water for adequate hydration on longer walks.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
  • Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
  • Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
  • Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
  • Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
  • Increased client satisfaction by providing timely and attentive care for their pets.
  • Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.

Private Dog Sitter

Myself
  • Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
  • Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
  • Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
  • Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
  • Fulfilled special requests made by clients such as watering plants or retrieving mail during extended stays away from home.
  • Conducted thorough pre-sitting consultations with new clients to establish trust and gather important information about the pet''s unique requirements.
  • Enhanced client satisfaction by providing personalized and attentive care for their pets in a home environment.
  • Addressed behavioral issues effectively through positive reinforcement training techniques, improving overall pet behavior.
  • Provided overnight stays when required, giving clients peace of mind knowing their beloved pets were cared for aroundtheclock.
  • Increased repeat business through exceptional customer service and creating a trusting environment for both owners and their pets.
  • Assisted in the coordination of playdates with other dogs when requested by owners, promoting socialization and exercise opportunities.
  • Developed strong relationships with clients by offering consistent communication regarding their pets'' well-being during sitting periods.

Companion Caregiver

Myself
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Front Desk Medical Receptionist

Howell Family Medicine
Howell, MI
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.

Education

High School -

Brighton, Adult Education
Brighton, MI
2007

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Greeting and seating clients

Timeline

Receptionist

Ultimate Body

Home Health Aide

Testpointe Living Centers

Dog Walker

Myself

Private Dog Sitter

Myself

Companion Caregiver

Myself

Front Desk Medical Receptionist

Howell Family Medicine

High School -

Brighton, Adult Education

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Kayla Almashy