Kayla Alvarado
Ocala,FL
Summary
Dependable server at successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Bankstreet Patio Bar and Grill
Ocala, FL
11.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner, Barback, Security
Downtown Billarads
Ocala, FL
01.2023 - 10.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the bar.
- Greeted customers and provided outstanding customer service.
- Reduced wait times by assisting bartender when needed.
- Maintained and stocked bar with essentials to back up and assist bartender.
Server
Kotoboki Japanese Restaurant
Ocala, FL
02.2019 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Emergency Medical Technician - Emt
College of Central Florida
Ocala, FL05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Food Running
- High-volume dining
- Food safety understanding
- Sales expertise
- Supply Restocking
- Table Bussing
- Suggestive Selling
- Dining area maintenance
- Allergy awareness
- Beverage Preparation
- Tableside Etiquette
- Food Delivery
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Reliability
- Multitasking Abilities
Certification
Florida food handler certification.
Florida responsible vender certification.
Timeline
Server
Bankstreet Patio Bar and Grill
11.2023 - 07.2024
Food Runner, Barback, Security
Downtown Billarads
01.2023 - 10.2023
Server
Kotoboki Japanese Restaurant
02.2019 - 12.2021
Emergency Medical Technician - Emt
College of Central Florida