Kayla Alvarez
Hudson,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Retail Associate/Digital Shopper
Walmart
New Port Richey, FL
11.2023 - Current
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Performed price checks on items requested by customers.
- Engaged with customers to determine appropriate items to fit needs.
- Resolved customer complaints in a professional manner.
Barn Help
Savannah Carriage Tours
Savannah, GA
08.2022 - 03.2023
- Cleaned and refilled feed buckets and waterers.
- Watered, fed and cared for livestock.
- Unloaded hay, grain and other goods to neatly store in proper location.
- Handled, walked, and brushed horses.
- Raked bedding to scoop manure and cleaned animal stalls.
- Maintained and repaired barn equipment and tools.
- Rotated livestock on pastures to control grazing.
- Ensured all safety protocols were followed when working with animals.
- Monitored health of animals for any signs of illness or injury.
- Assisted in the daily care of horses, including grooming, feeding, and exercising them.
- Observed equine behaviors closely looking out for any changes which could indicate discomfort or pain.
Survey Interviewer
Central Marketing
Hudson, FL
07.2014 - 11.2014
- Maintained a high level of confidentiality while handling sensitive information related to survey projects.
- Identified opportunities for improvement in survey processes through feedback from respondents.
- Tracked progress of surveys and maintained accurate records of interviews conducted.
- Researched relevant literature related to topics being studied.
- Noted and reported evidence of unclearly worded questions to supervisor to increase survey effectiveness.
- Identified and resolved inconsistencies in responses using appropriate questions and explanation.
- Followed detailed instructions for skip and filter questions to obtain and verify complete and valid information.
- Analyzed data collected and identified trends in survey responses.
Temporary Remodel Associate, Overnight Stock
Walmart
Selmer, TN
03.2014 - 04.2014
- Inspected delivered items for damages or defects before accepting them into the store inventory.
- Maintained an orderly workspace by organizing tools and cleaning up debris from job sites.
- Ensured customer satisfaction by providing friendly and efficient service.
- Cleaned or prepared construction sites to eliminate hazards.
Education
High School Diploma -
Leto High School
01.2013
Skills
- Telemarketing
- Early Childhood Education
- Retail Sales
- Cold Calling
- Cleaning Experience
- Customer Service (1 year)
- Customer Engagement
- Product Merchandising
- Verbal and Written Communication
- Cleaning and Sanitizing
- Reliability
- Product Recommendations
- Flexible Schedule
- Time Management
- Phone Etiquette
- Positive and Professional
- Customer Assistance
- Various Computer Skills
Additional Information
Took ECE classes for three years and also worked in my schools daycare.
Timeline
Retail Associate/Digital Shopper
Walmart
11.2023 - Current
Barn Help
Savannah Carriage Tours
08.2022 - 03.2023
Survey Interviewer
Central Marketing
07.2014 - 11.2014
Temporary Remodel Associate, Overnight Stock
Walmart
03.2014 - 04.2014
High School Diploma -
Leto High School
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