Kayla Andruszkiewicz
South Lyon
Summary
Energetic and versatile hospitality professional with extensive experience in high-volume restaurant environments, delivering superior guest service and maintaining strong team rapport. Skilled in order and payment processing, upselling, and keeping areas clean and stocked. Committed to enhancing customer satisfaction by creating memorable dining experiences.Seasoned lifeguard with expertise in water safety, rescue procedures, and first aid. Highly alert and skilled in enforcing rules to ensure patron safety, while promoting fun and safe aquatic activities. Proven ability to respond effectively to emergencies, maintaining a secure environment for all.Experienced swim instructor specializing in stroke improvement, water safety, and personalized lesson plans. Strong communicator, patient, and adaptable, helping students of all ages gain confidence and proficiency in water skills.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
Novi
11.2023 - Current
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Presented menus and answered questions regarding items.
- Maintained records of transactions made during shift as required by law or company policy.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Lifeguard
Walnut Creek Country Club
South Lyon
04.2022 - 09.2023
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Performed emergency rescues when necessary.
- Assisted with swim lessons for guests and members of the facility.
- Educated patrons about safe swimming practices through public announcements.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Performed regular cleaning and maintenance of pool equipment.
Swim Instructor
British Swim School
South Lyon
01.2020 - 08.2023
- Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
- Enforced safety rules and procedures to minimize injuries.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Observed participants during classes, watching for issues and incorrect techniques.
- Created engaging and fun activities to enhance learning and maintain student interest.
Softball Umpire
South Lyon Junior League Baseball & Softball
South Lyon
04.2017 - 07.2023
- Adhered strictly to umpiring codes of ethics and conduct.
- Enforced safety regulations to protect players from injury.
- Monitored procedures used by pitchers to verify pitching conformity to league regulations, making calls, and issuing warnings or penalties for illegal pitches.
- Conferred with other sporting officials and coaches to provide information, coordinate activities and discuss problems.
- Demonstrated patience, objectivity, and fairness in all interactions with players and coaches.
- Demonstrated deep and practical knowledge and understanding of official rules of game.
Education
High School Diploma -
South Lyon East High School
South Lyon, MI05-2023
Some College (No Degree) - Hospitality Business
Michigan State University
East Lansing, MISkills
- Customer service
- Point of sale operation
- Menu knowledge
- Order accuracy
- Transaction processing
- Team collaboration
- Conflict resolution
- Communication skills
- Problem solving
- Active listening
- Adaptability
- Customer engagement
- Time management
- Teamwork and collaboration
- Team player
- Upselling
- Cool under pressure
Timeline
Server
Texas Roadhouse
11.2023 - Current
Lifeguard
Walnut Creek Country Club
04.2022 - 09.2023
Swim Instructor
British Swim School
01.2020 - 08.2023
Softball Umpire
South Lyon Junior League Baseball & Softball
04.2017 - 07.2023
High School Diploma -
South Lyon East High School
Some College (No Degree) - Hospitality Business
Michigan State University