Kayla Arena
Hospitality Industry
North Hollywood,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Bottle Service/ Server
Ten Five Hospitality
Hollywood, CA
08.2021 - Current
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cocktail Server
Grandmaster Recorders
Hollywood, CA
12.2021 - 07.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained accuracy and efficiency when processing sales transactions.
- Answered customers' questions, recommended items, and recorded order information.
Server
Flappers Comedy Club
Burbank, CA
06.2021 - 10.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Communications - Communications
Foothill College
Los Altos, CA 07.2007 - 06.2011
Skills
Hospitality service expertise
Food and beverage pairings
Guest relations management
High-volume dining
Wine service
Item promotion
Order accuracy
Cash handling
Daily specials memorization
Point of sale operation
Menu memorization
Food sales and promotion
Certification
Food Handlers License
Timeline
Alcohol Serve Safe Certificate
10-2022
Cocktail Server
Grandmaster Recorders
12.2021 - 07.2022
Bottle Service/ Server
Ten Five Hospitality
08.2021 - Current
Server
Flappers Comedy Club
06.2021 - 10.2021
Food Handlers License
07-2020
Communications - Communications
Foothill College
07.2007 - 06.2011