Kayla Ashby
New Albany,IN
Summary
Highly skilled medical records clerk/medical receptionist/call center representative with 5 years of experience in managing patient records, scheduling appointments, and providing exceptional customer service. Proven ability to effectively communicate with patients, medical staff, and colleagues, while maintaining patient confidentiality and adhering to HIPAA regulations. Possessing a strong attention to detail and accuracy in data entry and record-keeping. Adept at multitasking and working in a fast-paced environment. Experience as a medical call center representative responsible for answering and managing calls related to medical inquiries, appointments, and services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Scheduler
Access Point
Remote
03.2024 - Current
- Responsible for managing incoming calls, scheduling appointments, and providing excellent customer service to patients
- Demonstrated strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment
- Maintained accurate records of patient information and worked collaboratively with medical staff to ensure efficient scheduling and patient care.
Credentialing Specialist
Sutherland Global
Remote
02.2023 - 01.2024
- Utilized expertise to ensure the timely and accurate processing of medical records, licenses, and certifications for healthcare providers
- Conducted thorough reviews of medical staff credentials, authenticated provider credentials through primary sources, maintained accurate records of provider credentials, coordinated with facilities and staff to resolve discrepancies or issues, developed and implemented policies and procedures to ensure compliance with industry regulations, provided exceptional customer service to healthcare providers, participated in quality improvement initiatives.
Medical Receptionist/Medical Records Clerk
Sellersburg Health Care Center
Sellersburg, IN
06.2019 - 01.2023
- Responsible for organizing and maintaining patient records in a healthcare facility
- Efficiently managed the organization and retrieval of medical records, ensured accuracy and completeness of records, handled confidential patient information with utmost confidentiality, collaborated with healthcare staff for seamless communication and coordinated efforts in record management.
Medical Receptionist/Activity Assistant
Riverview Village
Clarksville, IN
01.2017 - 04.2019
- Greeted patients and visitors, checked them in, verified insurance and personal information, answered phone calls, scheduled appointments, managed patient records, communicated with medical staff, maintained a clean and organized reception area, adhered to HIPAA regulations, assisted in planning and implementing recreational activities for residents, provided support to residents, documented participation in activities, collaborated with staff members to ensure safety and well-being of residents.
Education
High School Diploma -
Homeschool
New Albany, IN04.2018
Skills
- Experience working as a medical receptionist
- Proficiency in managing medical records
- Strong communication and customer service skills
- Familiarity with medical terminology and procedures
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and accuracy in data entry and record-keeping
- Ability to maintain patient confidentiality and adhere to HIPAA regulations
Certification
Certified Credentialing Specialist (CCS), American Academy of Professional Coders (AAPC), 06/22/24, Demonstrated expertise in medical credentialing, verification, and compliance through successful completion of the AAPC's rigorous certification program.
Timeline
Call Center Scheduler
Access Point
03.2024 - Current
Credentialing Specialist
Sutherland Global
02.2023 - 01.2024
Medical Receptionist/Medical Records Clerk
Sellersburg Health Care Center
06.2019 - 01.2023
Medical Receptionist/Activity Assistant
Riverview Village
01.2017 - 04.2019
High School Diploma -
Homeschool