Kayla August
Wilmington
Summary
Dedicated and personable Grocery Replenishment Specialist with 5+ years of experience in providing exceptional service to clients in various industries. Maintains high levels of customer satisfaction, and building strong relationships with clients. Possesses excellent communication skills, strong problem-solving abilities, and exceeding customer expectations. Highly organized and detail-oriented with a passion for delivering top-notch customer service experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grocery Replenishment Specialist
Publix Supermarket Inc.
Carolina Beach, NC
04.2025 - Current
- Assisted in inventory management to ensure optimal stock levels across departments.
- Collaborated with team members to streamline product replenishment processes.
- Monitored shelf displays for compliance with company standards and freshness criteria.
- Executed price changes and signage updates to maintain accurate product information.
Customer Service Staff
Publix Supermarkets Inc.
Carolina Beach, NC
12.2018 - 04.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Trained new staff on customer service protocols and store operations.
- Streamlined checkout processes to reduce wait times for customers.
Study Hall Monitor
University of North Carolina at Wilmington
Wilmington, NC
08.2023 - 05.2024
- Oversee all student-athletes and tutors in study hall in order to keep it a quiet
study environment
- Enforce study hall rules and report and incidents
- Tracking the hours of the student-athletes, when they arrive and depart
Education
Bachelor of Science - Exercise Science
University of North Carolina At Wilmington
Wilmington, North Carolina, NC05-2026
Skills
- Time Management
- Reliable
- Willingness to Learn
- Problem resolution
- Communication
- Patient
Certification
- CPR Certification, November 2025
- Basic Life Support, November 2025
Timeline
Grocery Replenishment Specialist
Publix Supermarket Inc.
04.2025 - Current
Study Hall Monitor
University of North Carolina at Wilmington
08.2023 - 05.2024
Customer Service Staff
Publix Supermarkets Inc.
12.2018 - 04.2025
Bachelor of Science - Exercise Science
University of North Carolina At Wilmington
Internships
NC Center for Physical Therapy
( 5842 Fayetteville Rd Suite 118, Durham, NC 27713 ) | December 2021 - April 2022
- Scan patient documents into the computer
- Clean tables and equipment
- Wash and fold laundry such as towels and pillow cases
- Shadow a physical therapist
Student Athletic Trainer
(8410 Pride Way, Raleigh, NC 27613 ) | August 2021 - June 2022
- Worked with the football and mens basketball team at both practices and games
- Cleaned and provided care for cuts and scrapes
- Performed various taping jobs on athletes
- Shadow and assist the athletic trainer with injured athletes