Kayla Bergey
Midland,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Ability to work in high-stress or emotionally charged situations while keeping a calm demeanor to reach a positive solution. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Caregiver
Avielle Haven
08.2024 - Current
- Assisted 10- 12 clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported daily hygiene needs of clients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep client's bedroom clean.
- Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
Animal Care Technician
Humane Society of Midland County
05.2022 - 08.2024
- Provided customer service by educating potential adopters on essential animal care practices, answered questions and processed payments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Coordinated activities related to the intake, adoption, transfer, and release of animals from the facility.
- Screened individuals interested in adopting pets.
- Provided assistance in training volunteers or new employees on proper animal care techniques.
- Maintained accurate records of animal health care and treatments.
- Assisted with euthanasia procedures when necessary.
- Conducted daily rounds to check the health status of each animal in assigned areas and observed animal behavior closely in order to identify any potential health issues or other problems requiring attention.
Home Health Aide
Karing Home Healthcare
11.2021 - 05.2022
- Checked client's pulse, temperature and respiration.
- Cared for client by assisting with personal hygiene tasks, incontinence care, and completing basic household chores.
- Provided positive mental stimulation and companionship through conversation, reading, and board games.
- Directed client in simple prescribed exercises and assisted with daily physical therapy routines.
- Documented client status and reported changes in care needs.
- Maintained updated records and safeguarded client privacy in accordance with HIPAA.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Developed strong and trusting rapport with client to facilitate smooth, quality care.
- Recognized emergency situations and implemented appropriate procedures.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Kennel Technician
Humane Society of Midland County
08.2017 - 10.2021
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Assisted with the adoption process by providing information about available pets.
- Adhered to standards set forth by local laws regarding animal welfare.
- Socialized animals to prepare for adoption.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Walked dogs while enforcing good behavior and manners.
- Maintained clean and orderly play yards, kennels and cages.
Education
High School Diploma -
Meridian Early College High School
Sanford, MI05-2017
Some College (No Degree) -
Delta College
Bay City, MISkills
- Customer service and assistance
- Safety protocols and procedures
- Pet feeding and medication administration
- Kennel cleaning and sanitizing methods
- Recordkeeping
- Respectful and compassionate
- Time management
- Multitasking and organization
Timeline
Caregiver
Avielle Haven
08.2024 - Current
Animal Care Technician
Humane Society of Midland County
05.2022 - 08.2024
Home Health Aide
Karing Home Healthcare
11.2021 - 05.2022
Kennel Technician
Humane Society of Midland County
08.2017 - 10.2021
High School Diploma -
Meridian Early College High School
Some College (No Degree) -
Delta College
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