Kayla Berrocales
Summary
My current role as a CSR allows me to prove proficiency in effective patient communication and consistently prioritizing patient needs, all while creating a welcoming atmosphere. My adaptability and critical thinking skills lead to improved efficiency at Good Hope Pediatrics.
Overview
4
4
years of professional experience
Work History
Clinic Service Representative
Children's Wisconsin
Milwaukee
09.2025 - Current
- Greet patients and families, with a welcoming environment that enhances patient experience.
- Help families register and verify insurances.
- Schedule/ manage clinic calendars efficiently.
- Communicate effectively with healthcare providers regarding patient needs.
- Maintain accurate patient records in electronic health systems.
- Manage incoming calls and faxes of sensitive patient information securely, address inquiries promptly and professionally, ensuring patient needs are met efficiently.
- Elevate customer satisfaction by providing timely answers and suggesting effective solutions.
Customer Service Representative
Walgreen's Pharmacy
Milwaukee
06.2022 - 05.2025
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries, providing accurate information to enhance product and service understanding.
- Managed cash register transactions and ensured accuracy in balancing end-of-day receipts.
- Collaborated with pharmacy team to ensure accurate prescription fulfillment.
Education
High School Diploma -
Alexander Hamilton High School
Milwaukee05-2024
Skills
- Patient Communication
- Critical thinking
- Customer relationship management
- HIPAA compliance
- time management
- goal tracking
- team collaboration
- Adaptability
Languages
Spanish
Native/ Bilingual
Timeline
Clinic Service Representative
Children's Wisconsin
09.2025 - Current
Customer Service Representative
Walgreen's Pharmacy
06.2022 - 05.2025
High School Diploma -
Alexander Hamilton High School