Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Berry

Frisco,TX

Summary

Experienced processing specialist with a proven track record in streamlining workflows and upholding industry standards. Efficiently operates and maintains equipment, resolves technical challenges, and strictly adheres to safety protocols. Committed to fostering a collaborative team environment and consistently delivering high-quality outcomes. Known for reliability, adaptability, and exceptional problem-solving skills in fast-paced work settings.

Overview

11
11
years of professional experience

Work History

Problem Resolution Processing Technician

Quest Diagnostics
09.2024 - Current
  • Provided technical support during new product introductions, facilitating smooth integration into existing processes.
  • Played a key role in reducing lead times through effective scheduling and prioritization of work orders.
  • Ensured accurate test results by strictly adhering to laboratory protocols and procedures.
  • Enhanced laboratory efficiency by accurately processing and labeling specimens for testing.
  • Optimized use of laboratory resources by tracking inventory levels and replenishing supplies as needed, minimizing downtime due to shortages.
  • Assisted with the training of new technicians, sharing best practices for efficient and error-free processing techniques.

Sever/Bartender

Pappasito's Cantina
10.2022 - 07.2024
  • Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients
  • Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options
  • Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen
  • Aided hosts in keeping professional, clean, and inviting entryways to welcome visitors
  • Greeted regular customers and maintained relationships with them

Pharmacy Technician

Grady Memorial Hospital
03.2021 - 01.2022
  • Created and updated patient profiles to include current information such as medications and insurance information in Epic
  • Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent
  • Dispensed medications to patients according to the pharmacist's orders
  • Ordered medicines on a daily basis to ensure that demands and needs were met
  • I'm sorting completed prescriptions into pace facilities and getting them ready for delivery
  • Assisted the pharmacist by filling prescriptions for customers on a daily basis and answering patient questions about prescriptions and medication issues

Pharmacy Technician

Publix Pharmacy at Presidential Markets
10.2019 - 05.2021
  • Created and updated patient profiles to include current information such as medications and insurance information in System
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
  • Dispensed medications to patients according to the pharmacist's orders
  • Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients
  • Ordered medicines on a daily basis to ensure that demands and needs were met
  • Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision
  • Answered incoming calls and provided answers to customers and healthcare providers' questions
  • Was in charge of entering prescriptions into the dispenser system and completing paperwork for filling them as well as receiving drug orders
  • Was in charge of processing incoming drug orders
  • Counted, measured and compounded medications following standard procedures
  • Am responsible for filling and labeling prescription bottles
  • Kept the pharmacy clean and orderly for a professional appearance
  • Checked medication dosages, refill authorizations, and patient information with prescribers

Manager

Cooleys Pizza
06.2014 - 03.2020
  • Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe
  • Ensured that meal preparation and delivery went smoothly and on time
  • Kept well-stocked stations with supplies and spices for maximum productivity
  • Gave members and their guests excellent service
  • Ensured that proper portion sizes were followed and that high food quality standards were consistently met
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
  • Provided menu item information and suggested ways to promote featured items
  • Quickly received food orders from cashiers and cooked items in order to finish the entire order and serve it hot
  • Made dough from scratch using an old world recipe and added toppings, cheese, and sauce for unique pies

Education

Bachelor of Science - Biology

University of Houston-Downtown (UHD)
Houston, TX
01.2024

High School -

Grayson High School
Loganville, GA
01.2017

Skills

  • Guest relations management
  • High-volume dining
  • Point of sale knowledge
  • Drug utilization review
  • Medication dispensing
  • Team collaboration
  • Answering customer questions
  • Data entry
  • HIPAA
  • Customer service

Timeline

Problem Resolution Processing Technician

Quest Diagnostics
09.2024 - Current

Sever/Bartender

Pappasito's Cantina
10.2022 - 07.2024

Pharmacy Technician

Grady Memorial Hospital
03.2021 - 01.2022

Pharmacy Technician

Publix Pharmacy at Presidential Markets
10.2019 - 05.2021

Manager

Cooleys Pizza
06.2014 - 03.2020

Bachelor of Science - Biology

University of Houston-Downtown (UHD)

High School -

Grayson High School

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Kayla Berry