Kayla Betson
Hemet,CA
Summary
Dynamic Assistant Manager with a proven track record at Extra Mile, enhancing customer satisfaction and streamlining operations. Excelled in fostering team leadership and leveraging decision-making skills to exceed performance goals. Skilled in money handling and customer service, achieving a significant reduction in cash discrepancies and elevating customer experience through empathetic communication.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Extra Mile
10.2018 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Call Agent
Starcrest Products of California
09.2018 - 12.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Education
No Degree - Administration Of Justice/Graduate 2026
Mt. San Jacinto College
San Jacinto, CA05-2026
High School Diploma -
Val Verde High School
Perris, CA05-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
English
Full Professional
Timeline
Assistant Manager
Extra Mile
10.2018 - 02.2025
Call Agent
Starcrest Products of California
09.2018 - 12.2022
No Degree - Administration Of Justice/Graduate 2026
Mt. San Jacinto College
High School Diploma -
Val Verde High School
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