Kayla Borum
Kingston,TN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Spa Coordinator/Receptionist
Longevity Massage Specialists
11.2020 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Answered questions about spa, treatments offered and spa's amenities.
- Interacted with 50 guests daily and provided positive impression of spa.
Sales Associate
Off Broadway Shoes
09.2017 - 05.2018
- I will greet and ask customers if they need any help finding anything
- I will tell them our promotions we have going on at the time, then when they find they're items, I'll check them out at the register
- This position has taught me many people skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Caregiver
Silver Angels Home Care Specialist
05.2017 - 09.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
After School Program Leader
Roane County Schools
12.2016 - 05.2017
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
Education
Some College - Nursing
Roane State Community College
12.2017
High school diploma -
Midway High School
Kingston, TN05.2016
Skills
- Customer Service (5 years)
- Organizational abilities
- Health and safety
- Commitment to quality and service
- Advanced interpersonal skills
- Client satisfaction
- Appointment Scheduling
- Scheduling
- Customer Needs Assessment
- Administrative experience
Certification
Driver's License
Timeline
Spa Coordinator/Receptionist
Longevity Massage Specialists
11.2020 - Current
Sales Associate
Off Broadway Shoes
09.2017 - 05.2018
Caregiver
Silver Angels Home Care Specialist
05.2017 - 09.2017
After School Program Leader
Roane County Schools
12.2016 - 05.2017
Some College - Nursing
Roane State Community College
High school diploma -
Midway High School
Driver's License
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