Kayla Bouaphan
Holland
Summary
Results-driven professional with over five years of experience in fast-paced environments. Proven track record in team leadership, training, and workflow optimization to enhance operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Meijer
REMOTE
11.2025 - Current
- Processed prescription orders efficiently, adhering to safety protocols and regulatory standards.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
Starbucks Shift Supervisor
Starbucks
Holland, MI
12.2017 - Current
- Supervised team of baristas to ensure high-quality customer service and operational efficiency.
- Trained new employees on standard operating procedures and best practices for beverage preparation.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Monitored daily operations, ensuring compliance with health and safety regulations.
- Enhanced customer experience by resolving issues promptly and professionally during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Collaborated with management to identify process improvements that increased workflow efficiency.
- Developed schedules to effectively meet peak demand periods and staff availability.
Education
Certified Pharmacy Technician -
Meijer
Grand Rapids, MIAssociate of Applied Science - Allied Health
Muskegon Community College
Muskegon, MI05-2018
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Meijer
11.2025 - Current
Starbucks Shift Supervisor
Starbucks
12.2017 - Current
Certified Pharmacy Technician -
Meijer
Associate of Applied Science - Allied Health
Muskegon Community College