
Dynamic leader with extensive experience in casino and medical operations. Known for adaptability and strong relationship-building skills, driving team performance and operational excellence. Committed to enhancing guest satisfaction and maintaining compliance in fast-paced environments.
As a cage supervisor, I oversee daily cage operations while ensuring accuracy, security, compliance, and exceptional guest services in a fast paced casino environment. Supervised and supported cage cashiers and bankers, coordinated cash transactions and balancing procedures, maintained accountability for substantial currency, ensured compliance with company policies and gaming regulations. Resolved discrepancies, assisted with guest concerns, trained and guided team members, and maintained organized and accurate financial records. Collaborated with management and other departments to ensure efficient operations.
Directed daily restaurant operations, employee scheduling, hiring support, bank deposits, and food-safety procedures. Coached managers and crew members, supported peak service periods, and recognized strong performance to build team engagement. Maintained a clean, respectful workplace while addressing customer service and operational needs. Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Supported front office operations and followed patient check-in procedures. Performed vital sign assessments and documented patient information accurately. Assisted with back office tasks, including medical supply inventory management. Helped implement electronic health record systems to improve data accuracy and access.