Kayla Brooks
Cuyahoga Falls
Summary
Detail-oriented Associate specializing in operational efficiency and customer satisfaction. Expertise includes managing office communications, scheduling, and preparing reports for client meetings. Streamlined onboarding processes to enhance productivity and coordinated meetings, travel, and events while upholding high standards in customer relations and administrative support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Cleveland Furniture Company
Twinsburg
01.2025 - 03.2026
- Managed office communications and correspondence to ensure efficient information flow.
- Scheduled appointments and meetings to facilitate staff and management coordination.
- Answered phone calls and emails to provide information, ensuring effective business correspondence.
- Handled customer inquiries with prompt, professional assistance.
- Organized and maintained files to improve document retrieval efficiency.
- Implemented filing systems to streamline organization and access to documents.
- Assisted in preparing reports and presentations that supported client meetings.
- Supported new employee onboarding through training materials and orientation sessions.
Associate
Maurices
Stow
07.2024 - 01.2025
- Assisted customers with product selection and inquiries about items.
- Encouraged customers to sign up for loyalty program and store credit applications to enhance customer engagement.
- Trained new associates on store operations and policies to ensure consistent service delivery.
- Performed cash register functions accurately and efficiently.
- Operated scanners and scales correctly during checkout processes.
- Verified credit card charges against purchase receipts for accuracy.
- Reported pricing and inventory discrepancies to management for resolution.
- Processed shipments from vendors following established protocols.
Team Member
Meijer
Stow
10.2023 - 07.2024
- Guided customers in product selection and ordering to improve overall shopping experience.
- Processed customer payments accurately and swiftly at cash registers.
- Addressed customer issues promptly, ensuring satisfaction while upholding professionalism.
- Collaborated with team members to maximize productivity and efficiency in operations.
- Performed opening and closing duties, including setting up displays and restocking items.
- Maintained clean and organized work area throughout each shift.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Attended staff meetings to stay informed on company policies and procedures.
Education
Associate of Science - Sports Medicine
Kent State University
Kent, OH05-2026
High School Diploma -
Cuyahoga Falls Highschool
Cuyahoga Falls, OH05-2024
Skills
- Microsoft Office proficiency
- Data entry
- Office administration tasks
- Appointment scheduling
- Report preparation
- Management assistance
- Program support
- POS system operation
- Office inventory management
- Customer service excellence
- Customer engagement
- Customer interaction
- Sales support
- Time management
- Practice management
- Workplace safety
- Risk assessment
- Business strategy development
- Decision making
- Creative problem solving
- Team collaboration skills
- Communication strategies
- Digital communication
- Oral communication
- Reliability and punctuality
- Flexible scheduling
- Computer literacy
- Communication strategies
- Digital communication
Certification
- CPR certified child, infant, and adult
- First Aid certified
References
References available upon request.
Timeline
Administrative Assistant
The Cleveland Furniture Company
01.2025 - 03.2026
Associate
Maurices
07.2024 - 01.2025
Team Member
Meijer
10.2023 - 07.2024
Associate of Science - Sports Medicine
Kent State University
High School Diploma -
Cuyahoga Falls Highschool