Kayla Brotherton
Fort Wayne,IN
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Dupont Hostpital
Fort Wayne, IN
10.2022 - Current
- Explained various admission forms and policies, acquiring signatures for consent.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with other departments to ensure quality customer service was delivered.
Customer Service Representative
Neighboorhood Health- WIC
Fort Wayne, IN
03.2020 - 10.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Patient Registration Representative
Parkview Regional Medical Center
Fort Wayne, IN
07.2021 - 09.2022
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Answered general questions about hospital policies and services provided.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Lead Teacher
Bright Horizons
Fort Wayne, IN
09.2016 - 03.2019
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Assistant Teacher
Fort Wayne Community Schools - Bloomingdale Elem
Fort Wayne, IN
10.2014 - 03.2016
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Assessed student progress through observation, testing, and feedback from teachers.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Assisted classroom teacher in developing and implementing lesson plans.
Education
High School Diploma -
Shawnee High School
Lima Ohio05-2009
Associate of Science - Business Administration
Ivy Tech
Fort Wayne INSkills
- Problem-Solving
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Patient Registration
- Medical Terminology
Affiliations
- A member of the Buddy Program at Dupont Hospital
- A member of the CUE (Engagement) committee helping with community outreach at Dupont Hospital
Accomplishments
- Earned a Certificate of Completion from Ivy Tech in Early Childhood Education
Timeline
Patient Access Representative
Dupont Hostpital
10.2022 - Current
Patient Registration Representative
Parkview Regional Medical Center
07.2021 - 09.2022
Customer Service Representative
Neighboorhood Health- WIC
03.2020 - 10.2022
Lead Teacher
Bright Horizons
09.2016 - 03.2019
Assistant Teacher
Fort Wayne Community Schools - Bloomingdale Elem
10.2014 - 03.2016
High School Diploma -
Shawnee High School
Associate of Science - Business Administration
Ivy Tech
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