Kayla Brown
Hellertown,PA
Summary
Personable and customer-focused with a knack for creating positive interactions and efficiently handling tasks. Possesses foundational knowledge of customer service principles and is adept at using POS systems. Experienced in working with school-age students and passionate about pursuing a career in education. Committed to delivering exceptional service, fostering learning, and contributing to smooth, enjoyable experiences for both customers and students.
Overview
4
4
years of professional experience
Work History
Counter Person & Server
Dimaio's Family Ristorante And Pizzeria
Hellertown, PA
08.2022 - Current
- Assisted in training new staff on operational procedures and menu items.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with kitchen team to ensure timely food preparation and delivery.
- Managed inventory levels, ensuring adequate stock of supplies for daily operations.
- Resolved customer inquiries and complaints effectively, enhancing guest satisfaction.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Processed both cash and card purchases and returns.
- Trained new employees in counter operations, improving overall staff performance and productivity.
- Collaborated with team members to streamline processes for improved workflow efficiency.
- Adhered to company policies consistently, ensuring compliance with food safety regulations and ethical practices in the workplace.
- Increased sales with upselling techniques and product recommendations based on customer needs.
- Coordinated with kitchen staff to ensure timely order preparation during peak hours.
- Monitored food quality to ensure consistent taste standards were upheld for customer satisfaction.
Pharmacy Technician
CVS Pharmacy
Hellertown, PA
12.2024 - 05.2025
- Maintained inventory levels through regular stock assessments and replenishment orders.
- Managed daily pharmacy operations, overseeing staff schedules and workload distribution for optimal performance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Summer Camp Counselor
Flint Hill Farm
Coopersburg, PA
06.2022 - 08.2022
- Facilitated team-building exercises to enhance camper collaboration and communication skills.
- Organized special events, coordinating logistics and resources for successful execution.
- Cultivated a positive camp environment through effective communication with staff and families.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented camp activities fostering physical, social, and emotional growth.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Improved camper engagement by designing and implementing diverse range of outdoor activities.
Education
Biology / Education
Moravian University
Bethlehem, PA05-2027
Skills
- Effective communication
- Product knowledge
- Customer focused
- Complaint handling
- Food service standards
- Stock replenishment
- Resourceful
- Sanitization protocols
- Store maintenance
- Order entry
- Sales transaction management
- Point of sale systems
- Positive attitude
- Cash handling
- Accuracy and efficiency
- Food preparation
- Safe food handling
- Goal-oriented mindset
- Kitchen support
- Teamwork and collaboration
Languages
Spanish
Limited Working
Timeline
Pharmacy Technician
CVS Pharmacy
12.2024 - 05.2025
Counter Person & Server
Dimaio's Family Ristorante And Pizzeria
08.2022 - Current
Summer Camp Counselor
Flint Hill Farm
06.2022 - 08.2022
Biology / Education
Moravian University