Kayla Brown

Charlotte,NC

Summary

Professional in talent development with focus on fostering team collaboration and achieving results. Adept at creating and implementing training programs, coaching leadership, and managing performance improvements. Strong communicator and adaptable to changing needs, ensuring optimal alignment with organizational goals. Skilled in strategic planning, employee engagement, and conflict resolution.

Overview

years of professional experience

Work History

Director of Talent Development

Chick-fil-A

02.2025 - 07.2026

Developed and implemented comprehensive training programs to enhance employee skills and performance.
Collaborated with leadership to identify talent gaps and design targeted development initiatives.
Analyzed employee feedback to refine training content, ensuring alignment with organizational goals.
Evaluated program effectiveness through performance metrics, adjusting strategies for optimal results.

Assistant Rental Branch Manager

Enterprise Mobility

Charlotte, NC

11.2023 - 02.2025

Supported daily operations for a high volume branch generating $1M+ in annual rental revenue while ensuring fleet readiness and service quality
Improved account management and billing follow ups reducing outstanding balances by approximately 15% across corporate accounts
Led sales execution for protection products upgrades and corporate rentals consistently exceeding monthly sales targets by 8–12%
Managed and coached 24 frontline employees contributing to double digit gains in customer satisfaction and repeat rentals

Front Office Manager

Holiday Inn Express

Stone Mountain, GA

01.2022 - 11.2023

Oversaw front desk operations for a hotel producing $2M+ in annual room revenue while managing reservations, scheduling, and guest services.
Led and scheduled 9 front office associates ensuring coverage during peak occupancy and special events.
Improved guest satisfaction scores by approximately 8% through faster issue resolution and consistent service recovery.
Increased nightly revenue through room upgrades and rate accuracy driving steady month over month growth.

Assistant Manager

Alex and Ani

Atlanta, GA

06.2018 - 01.2022

Supported store operations generating $1M+ in annual sales with responsibility for staffing sales, performance, visual standards, and daily floor execution.
Trained and coached 8 sales associates on product knowledge, customer engagement, and closing techniques improving overall team sales effectiveness.
Increased repeat customer traffic through personalized service relationship building and follow up that strengthened customer loyalty
Executed merchandising and promotional displays aligned with corporate campaigns increasing seasonal and promotional sales by 3-5%

Education

Bachelor of Science - Interdisciplinary Studies

Alabama State University

Montgomery, Alabama

Skills

Account Management: Billing oversight, workflow optimization, process improvement, risk mitigation
Sales & Revenue Growth: Consultative selling, upselling, cross-selling, account acquisition, quota attainment
Customer Experience: Service recovery, relationship management, issue resolution, satisfaction tracking

Team Leadership: Hiring, training, coaching, scheduling, performance feedback, employee engagement
Business Communication: Cross-functional coordination, client communication, stakeholder alignment

Timeline