Kayla Brown
Godfrey,IL
Summary
Detail-oriented retail professional with strong visual presentation instincts and customer experience focus. Currently working at lululemon with hands-on exposure to brand standards, merchandising, and in-store operations. Known for creativity, organization, and the ability to execute visually compelling displays that drive engagement and sales.
Overview
6
6
years of professional experience
Work History
Community specialist
lululemon
Des Peres, Missouri
09.2025 - Current
- Collaborated with local organizations to establish partnerships and support community initiatives
- Executed community events that engaged customers and reinforced brand values.
- Deliver elevated guest experiences aligned with brand values
- Maintained store visual standards by organizing engaging displays that enhanced customer experience
Dog Bather
Peachy Paws Spa
05.2023 - 05.2025
- Executed grooming and care tasks with meticulous attention to detail
- Developed and nurtured client relationships to enhance customer loyalty
- Performed grooming procedures with precision with attention to detail with meticulous attention to detail
Customer Service Representative
Kennelwood Pet Resort
02.2022 - 04.2022
- Delivered high-quality service to clients, enhancing satisfaction and loyalty
- Provided exceptional service in a fast-paced environment.
- Assisted customers with pet care inquiries and reservations.
- Educated clients on pet services and products offered.
- Informed clients about various pet services and products available.
Receptionist
ZAZA Nail Spa
06.2021 - 12.2021
- Greeted clients warmly and managed front desk operations at a busy nail spa.
- Scheduled appointments efficiently using salon management software for optimal service flow.
- Handled customer inquiries and resolved issues to ensure a smooth experience.
- Coordinated scheduling and inventory management while fostering positive customer relations
Shift Lead
Smoothie King
05.2020 - 06.2021
- Supervised team members during peak hours to ensure efficient operations.
- Supervised daily operations and sales to ensure smooth workflow
- Executed cash handling and maintained inventory control to support operational needs
- Managed inventory levels and placed orders to maintain product availability.
- Trained new employees on smoothie preparation and customer service standards.
Education
High School Diploma -
Alton High School
Alton , ILSkills
- Event Coordination
- Customer Experience
- Customer Engagement
- Attention to Detail
- Organizational management
- Team Collaboration
- Communication
- Event coordination
Timeline
Community specialist
lululemon
09.2025 - Current
Dog Bather
Peachy Paws Spa
05.2023 - 05.2025
Customer Service Representative
Kennelwood Pet Resort
02.2022 - 04.2022
Receptionist
ZAZA Nail Spa
06.2021 - 12.2021
Shift Lead
Smoothie King
05.2020 - 06.2021
High School Diploma -
Alton High School