Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Burgess

Beckley

Summary

Guest Service Manager with 3 years of experience assisting with and fulfilling organization staffing needs and requirements. A proven track record of using my excellent personal, communication and organization skills to lead and improve HR departments, recruit excellent personnel, and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated.

Overview

8
8
years of professional experience

Work History

Guest Service Manager

Hampton Inn Beckley
01.2016 - 03.2024
  • Started as a Guest Service Agent in August 2016 and was promoted to Guest Service Manager November 2019
  • I am responsible for making employee’s schedules, handling all payroll including submitting it bi-weekly, help to keep employees informed about health benefits and assisting them on selecting the best plan for them, taking care of any guest complaints, handling any tax exemptions and submitting them monthly with our tax specialist, handling all cash deposits and taking them to the bank daily and submitting and paying all invoices each month
  • I work on creating and maintaining a positive and responsive work environment to keep employee retention rates up
  • I handle all recruitment including candidate selections, interviews, background checks and employee verification

Education

High School Diploma -

Liberty High School
Glen Daniel, WV
05.2012

Skills

  • Type 75 WPM
  • Proficient with workday
  • Staff training and development
  • Team player
  • Operations management
  • Excellent time management skills
  • Money handling
  • Conflict Management
  • Interviewing and hiring
  • Public Speaking

Timeline

Guest Service Manager

Hampton Inn Beckley
01.2016 - 03.2024

High School Diploma -

Liberty High School

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Kayla Burgess