Kayla Burton
Greenwood,SC
Summary
Dedicated professional in information services with expertise in enhancing customer satisfaction through effective conflict resolution. Proven ability to develop administrative processes that streamline operations and improve office efficiency. Strong multitasking and communication skills ensure a positive experience for clients and colleagues.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Comfort Home Health Care
Greenwood, SC
05.2018 - 07.2020
- It was a temporary position, so there is a gap of space when employed with the company.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Call Center Representative
AnMed Health Switchboard
Anderson, SC
10.2018 - 01.2020
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Bartender/Waitress
Grand Harbor Golf & Beach Club Marina
Ninety Six, SC
10.2016 - 05.2018
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Sales Associate
Lucy's Beauty Supply
Greenwood, SC
01.2013 - 10.2016
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Pharmacy Clerk
CVS Health
Abbeville, SC
10.2015 - 07.2016
- Restocked shelves and prepared expired drugs for return.
- Answered customer questions regarding medication.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Education
Certification in HR -
Penn Foster College
Scottsdale, AZ12-2021
High School Diploma -
Abbeville High School
Abbeville, SC06-2012
Some College -
University Of South Carolina - Aiken
Aiken, SCSome College -
Piedmont Technical College
Greenwood, SCSkills
- Inventory control procedures
- Merchandising knowledge
- Cash handling accuracy
- Medical recordkeeping
- Communication
- Friendly, positive attitude
- Organization
- Data entry documentation
- Recordkeeping and bookkeeping
- Workers' compensation knowledge
- Dedicated team player
- Multi-line phone systems
Timeline
Call Center Representative
AnMed Health Switchboard
10.2018 - 01.2020
Administrative Assistant
Comfort Home Health Care
05.2018 - 07.2020
Bartender/Waitress
Grand Harbor Golf & Beach Club Marina
10.2016 - 05.2018
Pharmacy Clerk
CVS Health
10.2015 - 07.2016
Sales Associate
Lucy's Beauty Supply
01.2013 - 10.2016
Certification in HR -
Penn Foster College
High School Diploma -
Abbeville High School
Some College -
University Of South Carolina - Aiken
Some College -
Piedmont Technical College