Kayla Butler
Metrolina Eye Associates
Charlotte,NC
5
years of professional experience
Detail oriented professional with diverse industry experience in healthcare, customer service, and front desk office operations | Committed to punctuality, accountability, and organization | Experienced in managing and providing professional service in fast-paced environments| Seeking an administrative, data entry, scheduling, or office support position where strong organization and customer service skills can contribute to daily operations
Work History
Patient Service Receptionist
7 Months- Greet patients, verify demographics, and update electronic medical records accurately.
- Schedule appointments across different clinics, manage provider calendars, and coordinate follow-up visits.
- Answer multi-line phone calls, route inquiries, and resolve patient concerns.
- Collect copays, process insurance information, and prepare visit check-in paperwork.
- Coordinate with clinical staff to support patient flow and daily office operations.
- Handle sensitive patient information professionally and in accordance with office procedures.
Team Member
9 Months- Greet patients, verify demographics, and update electronic medical records accurately.
- Schedule appointments across different clinics, manage provider calendars, and coordinate follow-up visits.
- Answer multi-line phone calls, route inquiries, and resolve patient concerns.
- Collect copays, process insurance information, and prepare visit check-in paperwork.
- Coordinate with clinical staff to support patient flow and daily office operations.
- Handle sensitive patient information professionally and in accordance with office procedures.
Administrative Support
3 Months- Helped customers with court ordered alcohol monitoring devices and products.
- Explained enrollment requirements based on state and account information to customers.
- Processed payments and customers orders.
- Managed multiple customer interactions while maintaining accuracy and attention to detail.
- Worked independently in a remote setting while managing customer calls and daily tasks.
Welcome Coordinator
5 Months- Welcomed patients and provided professional front office support in a fast-paced health care environment.
- Checked patients in and out and maintained accurate patient demographic information.
- Scheduled, confirmed, and updated patient appointments and transportation needs.
- Verified insurance, and a patient information.
Guest Service Associate
2 Years 8 Months- Greeted guests warmly and managed front desk flow to create seamless service experiences.
- Scheduled appointments accurately using booking systems and maintained organized daily service calendars.
- Answered incoming calls, provided service information, and supported guest inquiries with professionalism.
- Processed payments through POS systems while verifying transaction accuracy and receipt details.
- Maintained clean, organized reception areas aligned with salon standards and guest expectations.
Education
Skills
Data Entry & Record Maintenance
Administrative Support
Appointment Scheduling
Patient Registration
Customer Service
Payment Processing
Electronic Records Management
Multitasking & Organization
Attention to Detail
Phone & Email Communication
Confidential Information Handling
Insurance Verification
Timeline
Patient Service Receptionist
Metrolina Eye Associates
03.2026 - CurrentRead More
Administrative Support
Smart Start
12.2025 - 03.2026Read More
Welcome Coordinator
Oak Street Health
07.2025 - 12.2025Read More
Guest Service Associate
European Wax Center
11.2022 - 07.2025Read More
Team Member
CAVA
08.2021 - 05.2022Read More
Fayetteville State University
Read More