Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Canela

ODESSA,TX

Summary

Results-driven leader in customer service and team management, skilled in fostering efficient workflows and maintaining service standards. Supervised crew members effectively while training new hires on operational procedures. Handled cash transactions accurately and resolved customer inquiries with professionalism.

Overview

2
2
Languages
2
2
years of professional experience

Work History

Barista

Starbucks
ODESSA, TX
10.2025 - Current
  • Greeted customers and took orders at register and mobile order handoff.
  • Operated point-of-sale system to process cash, card, and gift transactions.
  • Prepared espresso drinks following Starbucks beverage recipes and quality standards.

Warehouse Worker

Ups
ODESSA
10.2025 - 09.2026
  • Prepared handcrafted beverages following Starbucks recipe and quality standards.
  • Operated POS system to process orders and accept cashless payments.
  • Greeted customers and resolved drink customizations with friendly service.

Shift Leader

Texas Burger
ODESSA, TX
06.2024 - 09.2025
  • Supervised front-line crew during Texas Burger shifts and maintained smooth service flow.
  • Trained new team members on Texas Burger service standards and station procedures.
  • Assigned daily tasks to keep kitchen and dining areas organized and ready.
  • Opened and closed Texas Burger shifts following store checklists and routines.
  • Communicated updates to managers and team members throughout busy service periods.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.

Education

Penn Foster College
Scottsdale, AZ

Skills

  • Espresso preparation
  • Coffee brewing
  • Point of sale
  • Cash handling
  • Customer service
  • Team training
  • Inventory control
  • Workflow management
  • Ordering procedures
  • Time management
  • Problem solving
  • Team collaboration
  • Professional demeanor
  • Load securing
  • Delivery routing
  • Package scanning
  • Warehouse operations
  • Package handling
  • Route support
  • Delivery scanning
  • Heavy lifting
  • Storage area maintenance
  • Work Planning and Prioritization
  • Loading dock operations

Languages

English
Professional
Spanish
Professional

Timeline

Barista

Starbucks
10.2025 - Current

Warehouse Worker

Ups
10.2025 - 09.2026

Shift Leader

Texas Burger
06.2024 - 09.2025

Penn Foster College
Kayla Canela