Kayla carmichael
Richfield
Summary
Customer service professional with extensive experience at The Extra Mile Insurance Agency, specializing in problem-solving and relationship management. Strengths include exceptional communication, time management, and ability to handle multiple tasks simultaneously. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. strong team player dedicated to achieving excellence in all tasks..
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Extra Mile Insurance Agency
Menomonee Falls
05.2023 - 03.2025
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Helped create an accounting system to record and oversee account transactions and customer policies
- utilized job-related software to navigate customer policy information and make changes requested.
- have basic knowledge of Microsoft Excel
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Catering Server
Chef Jack's catering
Waukesha
06.2019 - 06.2024
- Maintained cleanliness and organization of buffet area, setting up and breaking down tables.
- Communicated effectively with co-workers to ensure seamless operations during events.
- Assisted servers in transporting trays of food from kitchen to dining area.
- Performed pre-event setup activities, arranging chairs and tables in designated spaces.
- Set tables with linens and silverware, ensuring readiness for each event.
- Worked multi-course dinners with pre-plated foods to enhance service flow.
- Adhered to company policies regarding guest satisfaction ratings to maintain quality.
Sales Associate
Khols Department Store
West Bend
05.2022 - 09.2023
- Processed transactions quickly and securely using a point-of-sale system
- Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Professionally handled customer complaints.
Education
Bachelor of Science - Business Administration
University of Wisconsin, Stevens Point
Stevens Point, WI05-2026
High School Diploma -
West Bend West High School
West Bend, WI06-2022
Skills
- Exceptional customer service
- Problem solving
- Adaptive team player
- Microsoft Excel
- Reliable and punctual
- Multi-tasking strength
- Point of sale operation
- time management
Affiliations
- Vice President of Finance of Gamma Phi Delta Sorority at UW-Stevens Point, Wisconsin
- Member of Women in Business Club at UW-Stevens Point, Wisconsin
- Achieved Dean's List Honors
Timeline
Customer Service Representative
The Extra Mile Insurance Agency
05.2023 - 03.2025
Sales Associate
Khols Department Store
05.2022 - 09.2023
Catering Server
Chef Jack's catering
06.2019 - 06.2024
Bachelor of Science - Business Administration
University of Wisconsin, Stevens Point
High School Diploma -
West Bend West High School
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