Kayla Cerrone
Baxter,MN
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, notably at Big R BBQ Pit. Excelled in customer service and team collaboration, enhancing guest satisfaction and operational efficiency. Skilled in POS software and adept at multitasking, consistently achieving high customer return rates. Proven track record of adapting to change and leading teams to exceed performance goals.
Overview
2025
2025
years of professional experience
Work History
Host
Big R Bbq Pit
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
LSA(lead Sales Associate
Dollar General Market
Brainerd, MN
08.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
Assistant Manager
Dominos's Pizza
11.2021 - 02.2024
- Directed everyday tasks to align with performance standards and service excellence.
- Ensured cleanliness and orderliness of store environment, creating a safer atmosphere.
- Established effective teamwork dynamics among staff members, contributing to workplace positivity.
- Supervised cash intake and deposit records to ensure accuracy.
Lead
Dominos Pizza Ind.pune
Joplin, MO
02.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Line Cook
Johnny Carino's
Joplin, MO
04.2018 - 12.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
Education
N/A - Highschool
Bentonville High School
Bentonville, ARSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- POS software
- Telephone reception
- Guest relations
- Staff coordination
- Reservations
- Reservation coordination
- Reservation management
- Reservations management
Timeline
LSA(lead Sales Associate
Dollar General Market
08.2024 - Current
Assistant Manager
Dominos's Pizza
11.2021 - 02.2024
Lead
Dominos Pizza Ind.pune
02.2019 - 11.2019
Line Cook
Johnny Carino's
04.2018 - 12.2018
Host
Big R Bbq Pit
N/A - Highschool
Bentonville High School