Summary
Overview
Work History
Education
Skills
State
Involvement
Timeline
Generic

Kayla Chance

Wyandanch,NY

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver and consensus builder.

Overview

7
7
years of professional experience

Work History

Starbucks Team Lead

Target
09.2022 - Current
  • Drove sales by 5% by understanding sales goals, plan and execute daily/ weekly workload to deliver on department and store goals and guest engagement, including: merchandising, pricing, transitions, revisions, sampling and promotions
  • Leading my team by upholding and maintaining all Starbucks brand standards and closing learning gaps through training and experiences.
  • Evaluated team members skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Lead and motivate a team of baristas to provide exceptional customer service.
  • Conduct regular team meetings to communicate goals, updates, and feedback.

Guest Advocate

Target
07.2017 - 09.2022
  • Provided exceptional customer service by assisting guests with inquiries, locating merchandise, and processing transactions.
  • Resolved guest concerns and complaints in a timely and professional manner to ensure satisfaction.
  • Maintained a clean and organized sales floor, replenishing stock and ensuring visual merchandising standards were met.
  • Collaborated with team members to achieve store goals and promote a positive shopping experience.
  • Implemented promotional activities and highlighted sales events to drive store traffic and sales.
  • Adhered to company policies and procedures, including cash handling and loss prevention measures.
  • Participated in training programs to stay updated on product knowledge and customer service best practices.

Education

Bachelor of Criminal Justice: Law Enforcement Technology -

Farmingdale State College
Farmingdale, NY
12.2024

Associate of Arts: Liberal Arts -

Suffolk County Community College
05.2022

Skills

  • Staff Development
  • Time management
  • Leadership
  • Problem Solving
  • Sales
  • Planning and Organization
  • Customer Focus

State

NY

Involvement

  • Veterans of Foreign War (VFW) 2020-Present
  • The RAMS club 2022-Present
  • Community Outreach (Brooklyn) 2023

Timeline

Starbucks Team Lead

Target
09.2022 - Current

Guest Advocate

Target
07.2017 - 09.2022

Bachelor of Criminal Justice: Law Enforcement Technology -

Farmingdale State College

Associate of Arts: Liberal Arts -

Suffolk County Community College

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Kayla Chance