Shift Manager
Firehouse Subs
04.2025 - Current
Kayla Chapman
Hi my name is Kayla Chapman, I am a hard working, determined, goal oriented person, I believe I can help your team improve health and well-being with the skills and personality I bring.
Brownsville,TN
Timeline
Shift Manager
McDonalds
05.2024 - 02.2025
Shift Manager
Little Caesars Pizza
04.2024 - 05.2024
Shift Manager
McDonalds
08.2023 - 04.2024
Deli Clerk
Walmart
11.2022 - 08.2023
Crew Team Member
Little Caesars Pizza
09.2022 - 10.2022
Bachelor - Business Administration And Health Management
Strayer University
09.2022 - Current
Package Sorter
Amazon
08.2021 - 01.2022
Lit junior
Cashier
08.2020 - 07.2021
Douglass High School
08.2020 - 06.2021
Crew Team Member
Buger King
01.2020 - 07.2020
Crew Member
Wendy’s
11.2019 - 12.2019
Work Preference
Work Type
Full TimePart TimeWork History
Shift Manager
Firehouse Subs
04.2025 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Resolved customer complaints efficiently, enhancing overall satisfaction with services provided.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Manager
McDonalds
05.2024 - 02.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Shift Manager
Little Caesars Pizza
04.2024 - 05.2024
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on operational procedures and customer service standards.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Shift Manager
McDonalds
08.2023 - 04.2024
- Supervised daily operations to ensure compliance with safety regulations and company policies.
- Coordinated team schedules to optimize workflow and maintain adequate staffing levels.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels and implemented ordering processes to reduce shortages.
Deli Clerk
Walmart
11.2022 - 08.2023
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of deli counter, adhering to food safety protocols.
- Operated slicing equipment and scales to prepare high-quality meat and cheese products efficiently.
- Collaborated with team members to restock inventory and display promotional items effectively.
Crew Team Member
Little Caesars Pizza
09.2022 - 10.2022
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Adapted quickly to changing demands during peak hours, ensuring smooth operations.
Package Sorter
Amazon
08.2021 - 01.2022
- Sorted packages efficiently for timely shipment and delivery.
Lit junior
Cashier
08.2020 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Crew Team Member
Buger King
01.2020 - 07.2020
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently to prepare high-quality food products.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Collaborated with team members to meet daily production goals and maintain workflow efficiency.
Crew Member
Wendy’s
11.2019 - 12.2019
- Provided excellent customer service by greeting and assisting guests with inquiries.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment.
- Collaborated with team members to prepare food items following safety and hygiene standards.
- Operated kitchen equipment safely while adhering to operational procedures.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Education
Douglass High School
Memphis, TN 08.2020 - 06.2021
Bachelor - Business Administration And Health Management
Strayer University
Washington, DC 09.2022 - Current
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Other skills
I also have skills in taking care of people. I have took care of my mom and grandma since I was 12. These skills include taking then baths, feeding them, washing their clothes, making sure they take their medication on time.