Kayla Charles
El Paso,TX
Summary
I am pursuing a career in healthcare. I am a fast learner and quick to adapt to new job responsibilities and roles.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
Rio Vista Behavioral
El Paso, Texas
08.2023 - 12.2024
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Supported patients in developing life skills and independence through targeted interventions.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Aided patients in performing activities of daily living.
Mental Health Technician
El Paso Behavioral Health System
El Paso, Texas
06.2022 - 08.2024
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Assisted patients improve social relationships and engagement.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
Cashier
Shaws Star Market
Center Conway, NH
07.2018 - 12.2020
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
Education
Some College (No Degree) - Nursing
El Paso Community College
El Paso, TXSkills
- Excellent customer service skills
- Nursing intervention adjustment
- Family support and assistance
- Charting and clinical documentation
- Trauma-informed care
- Stress reduction techniques
- De-escalation techniques
- Patient protection
- Compassionate care
- Patient advocacy
- Behavior observation
- Patient safety management
- Anger de-escalation
- Problem-solving
- Emotional regulation techniques
Timeline
Mental Health Technician
Rio Vista Behavioral
08.2023 - 12.2024
Mental Health Technician
El Paso Behavioral Health System
06.2022 - 08.2024
Cashier
Shaws Star Market
07.2018 - 12.2020
Some College (No Degree) - Nursing
El Paso Community College